What are the responsibilities and job description for the Shift Leader position at Dunkin' & Baskin Robbins?
Why Dunkin’?
- America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!
Perks & Benefits:
- Competitive hourly pay tips
- Flexible scheduling
- Paid training and development
- Discounted tuition for you and your family through SNHU
- Employee discounts on all your Dunkin’ favorites
- Opportunities to grow into management roles
What You’ll Do:
As a Shift Leader, you’ll be the go-to person during your shift, helping to:
- Lead by example and support your team in delivering top-notch guest service
- Keep operations running smoothly - prepping food, managing inventory, or handling cash
- Train and coach crew members to be their best
- Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
- Step in for the manager when needed, help make key decisions
What You Bring to the Table:
- Previous experience in food service or retail (leadership experience is a plus!)
- A positive attitude and strong communication skills
- Ability to multitask and stay cool under pressure
- Willingness to work flexible hours, including early mornings, weekends, and holidays
- A team-first mindset and a passion for great coffee and customer service
Ready to Lead the Way?
If you’re ready to energize your career and be part of a fun, fast-paced team, apply today and start your journey with Dunkin’!
REQUIREMENTS
- Qualifications: Skills •Must be able to fluently speak/read English •Math and writing skills •Restaurant, retail, or supervisory experience preferred •At least 18 years of age (where applicable) •High school diploma (or equivalent) Required Competencies •Guest Focus – anticipate and understand guests’ needs and exceed their expectations. •Passion for Results – set compelling targets and deliver on commitments. •Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment. •Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Salary : $16 - $20