Case Specialist 1

Case Specialist 1

Hybrid in Washington, DC

**U.S Citizenship required**

Works on programs/projects in support of varying government contracts. Performs a variety of administrative and program/project functions. Responsible for tracking contract deliverables and the overall program/project schedule. This may include project tasks, configuration actions, and risks. Typically works on multiple smaller scale projects.

Job Description

• Performs data entry; transcribes, and verifies data entered.
• Generates required letters and documents.
• Confirms timely processing of all new claims from receipt through the screening process.
• Performs Quality Control throughout the entire process.
• Scans hardcopy correspondence and forms, entering scanned images into system.
• Processes electronically received correspondence.
• Loads data into system(s) as required; maintains files, records, and chronologies of entry activities and reports accordingly.
• Organizes and expedites the handling of incoming and outgoing mail as needed.
• Confirms that up-to-date and accurate records of inquiries are maintained and reported.
• Assists in the training of new employees and helping coordinate the continuous training sessions hosted at the NCIF.
• Manages all mail room functions to include the generation, printing, and inserting of all centrally generated documents for mailing each day.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information and document customer interaction.
• Updates job knowledge by participating in educational opportunities and knowledge management.

Minimum Qualifications

• Associate’s degree or one (1) year of experience working in a similar environment is required
• U.S Citizenship
• Hybrid- onsite required Monday, Wednesday, and Fridays

Other Job Specific Skills

• Requires data entry and case handling experience.
• Ability to multitask under tight deadlines
• Ability to work well with others, as well as independently, sometimes with little guidance or supervision
• Polished, professional demeanor with good interpersonal skills. Strong verbal, written, and presentation skills
• Ability to work in a fast-paced, demanding, and sometimes stressful environment
• Experienced in managing a mail room.
• Strong problem solving and decision-making skills
• Experience with government contracts and knowledge of related policies and requirements is preferred
• Flexible and adaptable to changing priorities
• Beginner proficiency with Claims Administration, Mail and Parcel Sortation, and Quality Management.