What are the responsibilities and job description for the Azure Cloud Operations Shift Supervisor – TS/SCI Full Scope Poly position at Dunhill Professional Search & Government Solutions?
We are seeking an experienced Azure Cloud Operations Shift Supervisor to support a high-visibility Microsoft cloud program in a 24x7x365 environment. This role is responsible for leading shift-based operations, ensuring platform stability, and managing incident response across Azure infrastructure. The ideal candidate brings strong leadership experience, deep familiarity with cloud operations, and holds an active TS/SCI with Full Scope Polygraph (Maryland MPO adjudicated).
This is a hands-on leadership role overseeing real-time operations, team performance, and mission-critical incident management.
Key Responsibilities
Shift Leadership & Operations
- Lead and own all operational activities during assigned shift in a 24x7 Azure environment
- Conduct shift handoff calls and ensure continuity of operations across teams
- Act as primary escalation point for technical, operational, and personnel issues
- Ensure high system availability through proactive monitoring and issue resolution
Incident & Queue Management
- Manage ticket queues and prioritize incident response to meet SLA requirements
- Diagnose, mitigate, and escalate system/platform issues as needed
- Serve as escalation lead for high-priority and client-facing incidents
- Coordinate with Azure SMEs and engineering teams to resolve complex issues
Schedule & Workforce Management
- Develop and maintain shift schedules aligned to program demand
- Review PTO/callouts and adjust staffing levels, including overtime coordination
- Ensure proper staffing coverage across all shifts
Team & Performance Management
- Supervise and mentor engineers, driving performance and accountability
- Conduct regular 1:1s and support training, development, and career growth
- Address personnel issues and escalate concerns to leadership as needed
- Maintain high team productivity and customer satisfaction metrics
Weekend On-Call Support
- Participate in rotational on-call coverage
- Respond onsite when required
- Ensure completion of weekend operational deliverables
Minimum Qualifications
- 4–6 years of IT experience, including 2 years in a supervisory/lead role
- Experience supporting 24x7 cloud operations environments (Azure preferred)
- Strong background in incident management, troubleshooting, and escalation
- Excellent communication and leadership skills
Clearance Requirements (Required)
- Active TS/SCI with Full Scope Polygraph (FSP)
- Polygraph must be adjudicated by Maryland MPO
Preferred Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience working on Microsoft/Azure government programs
Schedule & Shift Details
- 24x7x365 coverage using a 10-hour modified Panama schedule
- Shifts:
- Day: 5:30 AM – 4:00 PM
- Swing: 1:00 PM – 11:30 PM
- Night: 9:00 PM – 7:30 AM
- alternating weekends
Salary : $145,000 - $160,000