AV Hardware Technician III

Job Summary:

Our client is seeking a skilled and detail-oriented Audio Visual (AV) Hardware Technician to support and maintain our AV hardware/infrastructure. This individual will be responsible for maintaining, patching, troubleshooting, and replacing AV equipment across the enterprise. The ideal candidate will have hands-on experience with a variety of AV control and audio systems including AMX, Q-Sys, Biamp, Shure, Extron, Cisco, Poly, and video wall panels.

Key Responsibilities:

• Perform routine maintenance, patching, and repairs on AV systems and equipment. Maintain current firmware versions.
• Diagnose and resolve hardware issues for AV components, including control systems, DSPs, microphones, amplifiers, video conferencing devices, and video wall panels.
• Oversee and execute the replacement of defective or obsolete AV equipment and components as necessary. Return merchandise authorization.
• Conduct regular inspections and preventative maintenance to ensure optimal performance and reliability of AV systems.
• Support AV installations, upgrades, and system expansions.
• Collaborate with IT, Facilities, and external vendors to coordinate AV projects and repairs.
• Maintain accurate records of maintenance, repairs, and inventory of AV hardware. (ServiceNow)
• Deliver technical support and training on AV equipment operation, including user assistance with connecting to MS Teams and Zoom meetings and guidance on collaboration space technology.
• Ensure compliance with company standards, industry regulations, and best practices for AV hardware.
• Travel to remote offices to support AV equipment and perform preventative maintenance.
• Work with regional offices to remotely to perform preventative maintenance.
• Will need to travel quarterly to Philadelphia, DC, Hagerstown, or two - NYC locations for preventative maintenance visits and as needed for break-fix issues as they arrive. Travel will be pre-approved and charged to the client

Required Skills & Experience:

• 4 years of related experience
• Hands-on experience with AV control systems and hardware, including:
• AMX
• Q-Sys
• Biamp
• Shure
• Extron
• Cisco video conferencing hardware
• Poly video conferencing hardware
• Video wall panel replacement and maintenance
• Strong troubleshooting and problem-solving skills.
• Ability to read and understand AV system schematics and diagrams.
• Proficiency in hardware patching, device configuration, and firmware updates.
• Excellent communication skills and customer service orientation.
• Ability to work independently and collaboratively within a team.
• Attention to detail and commitment to maintaining high standards of equipment reliability and performance.

Preferred Qualifications:

• AV industry certifications (e.g., CTS, AMX, Extron, Biamp, Q-Sys, Shure, Cisco, Poly).
• Previous experience in a corporate or enterprise AV environment.
• Familiarity with AV networking and integration.

Physical Requirements:

• Ability to lift and carry AV equipment (up to 50 lbs).
• Willingness to work in various environments (conference rooms, auditoriums, etc.).
• May require occasional after-hours or weekend work for urgent repairs or installations.