What are the responsibilities and job description for the Technical Representative - Accessory position at Duncan Aviation?
The Technical Representative - Accessory serves as the aircraft accessory technical advisor in supporting internal and external customers with technical services, troubleshooting and customer service issues. This position supports the Sales and Business Development teams in preparing quotes, researching and resolving components issues, and evaluating and interpreting applicable technical data and tooling requirements. The Accessory Technical Representative works with the Professional Development team to develop and deliver technical training, and leads or participates with special projects as assigned.
Essential Job Functions
- Provides technical assistance and troubleshooting for team members, customers and manufacturers for accessory maintenance activities. Provides technical support and professional input during customer debriefs, as necessary. Coordinates customer assistance with warranty questions.
- Develops and promotes new products or capabilities. Identifies and forecasts required parts.
- Coordinates with Professional Development team to develop and conduct verbal and written technical training for Parts, Components and Services team members and external customers. Writes technical briefs regularly.
- Supports Sales and Business Development teams with quotes and sales proposals by providing technical guidance for components systems capabilities, warranty issues and evaluating adjusting repair and overhaul flat rates. Promotes component services to customers by identifying and recommending products and services. Creates quotes and sales proposals as needed.
- Advises rotable manager of technology changes, dash-number upgrades and units phasing out of the industry to ensure financial objectives are attained for specific rotable inventories.
- Recommends and initiates measures to improve quality, procedures, efficiency and working conditions. Identifies, researches, and recommends component tooling and equipment needs for new capabilities; and seeks and evaluates new component repair opportunities. Develops and fosters relationships with OEM technical representatives. Assists with monitoring and maintaining compliance with service center requirements.
- Performs other duties as assigned by management.
Job Specific Requirements
- Licenses/Certificates: FAA Repairman Certificate; Qualified Inspector (QI) designation
- Attendance: Regularly scheduled attendance required; short notice travel required
- Physical: Routinely lifts 50 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; working with moving parts and vibration; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting
- Environmental: Tolerates working in extreme temperatures
Education & Experience Required
- Associate degree in electronics, avionics, aviation maintenance or related field or equivalent required
- Eight years minimum experience with accessory component related maintenance
Available Benefits
- Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
- Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
- Plan for your medical needs with a Health Savings Account (employer and employee contributions).
- Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
- Participate in Duncan Aviation's Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
- Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled
Duncan Aviation, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us by e-mail at Recruiting@DuncanAviation.com or by calling at 402.479.1608. We maintain a drug-free workplace and require a pre-employment drug test.