What are the responsibilities and job description for the Manufacturing Sales Support Specialist position at DUNBARTON CORPORATION?
Dunbarton Corporation is seeking a Manufacturing Sales Support Specialist to join our team that is responsible for offering pre- and post-sales support, resolving technical inquiries, and ensuring a seamless customer experience by monitoring activity and addressing issues promptly. They identify customer needs, apply technical product knowledge, and provide tailored product solutions while supporting all Dunbarton departments.
Essential Job Functions
- Serve as the primary technical resource for quoting and entering sales orders, collaborating with Engineering for product drawings and modifications
- Provide detailed product knowledge, including specifications, delivery options, scheduling, and pricing
- Prepare and process accurate quotes and orders, ensuring customer requirements for quality, dimensions, and delivery are met
- Maintain positive relationships with customers, distributors, and sales staff by offering timely support and product information
- Address and resolve customer complaints and service issues
- Ensure corrective actions are implemented and documented
- Enter and manage data in the ERP system, including quotes, orders, backlogs, complaints, and cycle times
- Modify technical drawings based on customer specifications and manufacturing capabilities
- Collaborate with Purchasing and Accounting to determine material and cost requirements for new or modified products
- Understand and support manufacturing processes or workflows
- Adheres to work schedule and attendance requirements
- Performs other work as directed and required
Knowledge, Skills, and Abilities
- Knowledge of Dunbarton products, manufacturing processes, and customer specifications
- Knowledge of ERP systems, CRM software, and document management tools
- Knowledge of cost analysis, quoting, and pricing strategies
- Knowledge of inventory control, order processing, and production scheduling
- Skill in the use of computer hardware and software including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Skill in reading and interpreting drawings and technical documents
- Skill in technical writing and documentation of customer records
- Ability to serve as a technical expert and liaison between departments
- Ability to prepare accurate quotes, technical drawings, and detailed product specifications
- Ability to manage multiple tasks and projects with attention to detail and deadlines
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective, courteous working relationships with coworkers and customers
- Ability to remain calm in stressful situations and to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns