What are the responsibilities and job description for the Customer Success Management position at Dumpsters.com?
Are you someone who enjoys building relationships, solving problems, and delivering a great customer experience?
We're looking for someone to support and grow relationships with our existing retail customers following initial purchase, ensuring a positive customer experience and identifying opportunities for additional services.
This role focuses on customer retention, service optimization, and revenue expansion. You'll serve as a primary point of contact and partner with internal teams to deliver reliable and responsive service solutions.
Customer Success Management plays a key role in strengthening customer relationships, improving service outcomes, and supporting continued revenue growth within the retail customer segment.
Why Join Us?
Growth & Opportunity
Be part of a rapidly expanding company with internal growth and development opportunities
Award-Winning Culture
We take pride in our culture, earning recognition as a Smart Culture' by Smart Business Magazine (2021 - 2024) and Top Workplaces Northeast Ohio (2015 - 2024)
Team-Oriented Environment
Work alongside a collaborative, high-energy team where your contributions make an impact. We believe in growing together, supporting each other, and celebrating success
What You'll Do
Manage customer concerns from start to finish while maintaining strong relationships with customer contacts and decision-makers
Drive customer satisfaction and retention through proactive communication and follow-up
Identify and develop upselling, cross-selling, and service optimization opportunities
Serve as the primary point of contact for customer inquiries, service adjustments, and account-related requests
Coordinate with Operations, Finance, and Sales teams to ensure effective service delivery and customer outcomes
Monitor service performance and customer feedback to proactively identify improvement opportunities
Support pricing adjustments, service modifications, and additional service requests
Maintain accurate documentation of customer interactions, account updates, and revenue in CRM systems
Provide timely, high-quality support by responding to customer needs, assisting with additional service requests, and maintaining clear, consistent follow-up
Other duties as assigned
What We're Looking For
Self-Motivated & Goal-Oriented
Driven individuals who take ownership of their work and thrive in a team environment
Effective Communicators
Able to communicate industry-specific knowledge clearly and listen effectively to customer needs
Resilient Problem Solvers
Ability to remain calm in high-stress situations, navigate challenges effectively, and focus on solutions
Coachable & Growth-Oriented
Open to constructive feedback, able to apply it effectively, and motivated to continuously learn and grow within the company
Tech-Savvy
Comfortable navigating multiple systems and tools to work efficiently
Qualifications
1-3 years of experience in customer service, inside sales, or relationship management
Strong communication, relationship-building, and problem-solving skills
Strong attention to detail, organization, and time management capabilities
Proficiency using CRM platforms (Salesforce or similar), account management tools, and Microsoft Office or Google Workspace
Experience preparing customer communications, service summaries, and account updates
Experience managing customer accounts in retail, service-based, or inside sales environments preferred
Experience in logistics, service operations, or B2B service industries preferred
Experience Supporting Upselling, Cross-selling, And Customer Retention Strategies Preferred
Experience managing multiple customer accounts in a high-volume environment preferred
Education
High school diploma or equivalent preferred
Bachelor's degree in Business, Marketing, Communications, or a related field preferred
Physical Requirements
The physical requirements outlined below reflect those necessary for an employee to effectively carry out the essential duties of this position. Reasonable accommodations will be considered to support individuals with disabilities in performing these essential job functions safely.
Ability to sit for extended periods
Ability to reach, handle, and operate standard office equipment
Ability to lift and carry items weighing up to 10 pounds
Ability to operate a computer and telephone for extended periods
Benefits
Medical, Dental, and Vision Insurance
401K plans with company match
Life Insurance and Disability Coverage
Paid Time Off and Paid Holidays
Maternity and Parental Leave
Employee Assistance Program
Employee Discounts
Employee Perks
We're looking for someone to support and grow relationships with our existing retail customers following initial purchase, ensuring a positive customer experience and identifying opportunities for additional services.
This role focuses on customer retention, service optimization, and revenue expansion. You'll serve as a primary point of contact and partner with internal teams to deliver reliable and responsive service solutions.
Customer Success Management plays a key role in strengthening customer relationships, improving service outcomes, and supporting continued revenue growth within the retail customer segment.
Why Join Us?
Growth & Opportunity
Be part of a rapidly expanding company with internal growth and development opportunities
Award-Winning Culture
We take pride in our culture, earning recognition as a Smart Culture' by Smart Business Magazine (2021 - 2024) and Top Workplaces Northeast Ohio (2015 - 2024)
Team-Oriented Environment
Work alongside a collaborative, high-energy team where your contributions make an impact. We believe in growing together, supporting each other, and celebrating success
What You'll Do
Manage customer concerns from start to finish while maintaining strong relationships with customer contacts and decision-makers
Drive customer satisfaction and retention through proactive communication and follow-up
Identify and develop upselling, cross-selling, and service optimization opportunities
Serve as the primary point of contact for customer inquiries, service adjustments, and account-related requests
Coordinate with Operations, Finance, and Sales teams to ensure effective service delivery and customer outcomes
Monitor service performance and customer feedback to proactively identify improvement opportunities
Support pricing adjustments, service modifications, and additional service requests
Maintain accurate documentation of customer interactions, account updates, and revenue in CRM systems
Provide timely, high-quality support by responding to customer needs, assisting with additional service requests, and maintaining clear, consistent follow-up
Other duties as assigned
What We're Looking For
Self-Motivated & Goal-Oriented
Driven individuals who take ownership of their work and thrive in a team environment
Effective Communicators
Able to communicate industry-specific knowledge clearly and listen effectively to customer needs
Resilient Problem Solvers
Ability to remain calm in high-stress situations, navigate challenges effectively, and focus on solutions
Coachable & Growth-Oriented
Open to constructive feedback, able to apply it effectively, and motivated to continuously learn and grow within the company
Tech-Savvy
Comfortable navigating multiple systems and tools to work efficiently
Qualifications
1-3 years of experience in customer service, inside sales, or relationship management
Strong communication, relationship-building, and problem-solving skills
Strong attention to detail, organization, and time management capabilities
Proficiency using CRM platforms (Salesforce or similar), account management tools, and Microsoft Office or Google Workspace
Experience preparing customer communications, service summaries, and account updates
Experience managing customer accounts in retail, service-based, or inside sales environments preferred
Experience in logistics, service operations, or B2B service industries preferred
Experience Supporting Upselling, Cross-selling, And Customer Retention Strategies Preferred
Experience managing multiple customer accounts in a high-volume environment preferred
Education
High school diploma or equivalent preferred
Bachelor's degree in Business, Marketing, Communications, or a related field preferred
Physical Requirements
The physical requirements outlined below reflect those necessary for an employee to effectively carry out the essential duties of this position. Reasonable accommodations will be considered to support individuals with disabilities in performing these essential job functions safely.
Ability to sit for extended periods
Ability to reach, handle, and operate standard office equipment
Ability to lift and carry items weighing up to 10 pounds
Ability to operate a computer and telephone for extended periods
Benefits
Medical, Dental, and Vision Insurance
401K plans with company match
Life Insurance and Disability Coverage
Paid Time Off and Paid Holidays
Maternity and Parental Leave
Employee Assistance Program
Employee Discounts
Employee Perks