What are the responsibilities and job description for the Support Clerk position at Duly Health and Care?
Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
- Wellness program that includes complimentary subscriptions to Noom and Calm apps.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program
Responsibilities
Responsibilities
- Daily export and completion of bank deposits for all service areas including batch retrieval, live check deposit, credit card reporting onto daily deposit spreadsheets and its accuracy. Assist with bank review and reconciliation of NSF on patient accounts for checks and credit card chargebacks accurately to accounts as well as adhering to the currently departmental guidelines.
- Inventory daily onsite mail from multi revenue cycle management departments sorting efficiently and distribute via scanning, saving on G: drive etc. resolution for all service areas timely. Department scanning daily documentation for employee access on various processes of the department. Completing daily onsite mail workflows as needed including but not limited to refund checks, demand claims, WC, and regular claim forms etc.
- Responsible for fax-line retrieval of documents, uploading to G: drive, sorting and resolving pdfs in a timely matter which can be misc. documents, Credit Cards, misc fax requests etc. and reporting the inventory on tracking logs.
- Point of Contact for offsite storage as well as communicates w/Chicago Record Management for destruction of boxes annually. Support Financial Services Department in working on Credit WQs and ensuring efficiency. Credit Resolution on outstanding undistributed patient payments and/or processes patient refunds following credit policies.
- Provides clear communication both verbal and written skills when working within and outside the department. Maintain workflow tracking logs accuracy and communicates with leaders for support. Follow policies and procedures to provide assistance as business needs.
Qualifications
- Able to type 40 WPM, 10 key calculator.
- Computer skills – Microsoft Excel, Outlook, Word
- Strong organizational skills with computer files and hard copy files.
- A significant level of analytical ability is required to correct error and notice trends. Analysis requirements generally limited to collecting available information and responding to it based on clear precedent procedures.
- A significant level of verbal and written communication skills is required.
- Work requires the ability to proofread and check documents for errors.
- Good written and verbal communication skills.
- Experience with medical terminology, CPT codes and ability to read explanation of benefits accurately.