What are the responsibilities and job description for the Program Specialist position at Duke Clinical Research Institute?
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Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
2301 Erwin Road, Durham, NC 27710
JOB SUMMARY
We are seeking a Program Specialist to provide high-level administrative and operational support for Global and Ambassador Services, coordinating complex activities that support high-profile, executive, donor, and international patient populations. Apply knowledge and skills to resolve complex administrative problems independently or with others.
JOB DUTIES AND RESPONSIBILITIES
- Coordinate complex calendars, meetings, travel, and logistical arrangements for leadership, physicians, visiting delegations, international partners, and special patient-related activities.
- Develop, edit, and manage professional correspondence, presentations, reports, meeting materials, executive briefings, and communications for internal and external stakeholders.
- Support program operations through data collection and manipulation, complex database management, dashboard reporting, metric tracking, and analysis of service utilization, patient experience, and operational performance indicators. Summarizes findings and writes reports for leadership review.
- Assist with budget management activities, including tracking expenditures, reconciling invoices and financial transactions, monitoring program expenses, preparing budget reports, and identifying variances for leadership review.
- Coordinate and execute meetings, conferences, special events, physician visits, international delegations, and VIP engagements, ensuring all logistical, protocol, hospitality, and operational needs are met.
- Facilitate communication and coordination across multidisciplinary clinical and administrative teams to support a seamless patient and stakeholder experience.
- Anticipate stakeholder needs and independently resolve complex operational, scheduling, and service-related challenges through creative problem-solving and sound judgment.
- Demonstrate cultural intelligence and adaptability while engaging individuals from diverse countries, cultures, languages, and healthcare systems, ensuring a welcoming and inclusive environment.
JOB ELIGIBILITY REQUIREMENTS
- Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production.
- -OR- two years of postsecondary education with three years of experience in program administration or event production.
- OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
- Three years of experience in healthcare operations, patient navigation, care coordination, hospitality, customer service, international services, or a related field. Experience supporting complex patient populations is preferred
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Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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