What are the responsibilities and job description for the Patient Service Associate - Central Carolina Surgery position at Duke Clinical Research Institute?
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
$2,500 Commitment Bonusfor qualifying candidates!
JOB LOCATION
Central Carolina Surgery - 1002 N Church St
JOB SUMMARY
We are seeking aPatient Service Associate to contact insurance companies via website or by phone initiating prior authorization for upcoming surgery. Documenting prior authorization in Duke/Cone Epic and well as working with authorization team at surgical facilities.
JOB DUTIES AND RESPONSIBILITIES
- Contact insurance companies via website or by phone initiating prior authorization for upcoming surgery.
- Documenting prior authorization in Duke/Cone Epic.
- Scheduling peer to peer reviews and reconsiderations for denied procedures.
- Coordinating authorizations with surgical facilities.
JOB ELIGIBILITY REQUIREMENTS
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities.
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1-year prior insurance experience preferred.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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