What are the responsibilities and job description for the Legal Intake Specialist position at Dubin Law Group?
Full Job Description:
Location: Seattle, WA (On-site)
Compensation: $22–$25 DOE
Schedule: Full-Time:
Monday - Friday 11am-7pm
Thursday- Monday 9am- 5pm
Dubin Law Group is seeking a Legal Intake Specialist to serve as the first point of contact for potential clients at our growing personal injury law firm. In this role, you'll speak with individuals seeking legal help, gather important case details, and guide them through the first steps of the process with professionalism and empathy.
What You’ll Do:
- Answer inbound calls from potential clients and provide a professional and empathetic first interaction
- Gather case details and document leads accurately in the firm's intake system
- Conduct outbound follow-ups to collect additional information and move case forward
- Prioritize urgent or high-value cases based on firm guidelines
- Communicate with potential clients via phone, text, and email
- Send intake documents and agreements when appropriate
- Track lead progress and maintain detailed notes in internal systems
- Review missed calls and follow up promptly
- Collaborate with intake leadership and legal staff to route case appropriately
- follow established intake workflows and documentation standards
What We’re Looking For:
- 1–3 years of experience in intake, customer service, call center, or client-facing roles
- Strong communication and listening skills, with the ability to show empathy and professionalism
- Ability to manage multiple calls and tasks simultaneously
- Strong organizational skills and attention to detail
- Comfortable working with digital systems and case documentation
- Legal, medical, or personal injury experience is a plus but not required
- Ability to thrive in a structured, fast-paced environment
Compensation & Benefits:
Salary: $22–$25 DOE
Medical Insurance
Paid Time Off
401(k) Plan
Long-Term Disability Insurance
Short-Term Disability Insurance
Life Insurance
Why This Role Stands Out
- Be the voice that shapes a client’s first impression of the firm
- Stable, in-house role with clear structure and support
- Opportunity to grow within a fast-growing law firm
- Collaborative team environment focused on empathy and client care
- Consistent weekday schedule with no late nights
About Dubin Law Group
Dubin Law Group is a rapidly growing personal injury law firm known for its commitment to client care, empathy, and teamwork. We are building strong internal systems that support long-term success, and the people we hire play a key role in shaping the experience we create for both clients and staff.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Do you have at least 2 years of experience in intake, customer service, call center, or other client-facing role?
- Are you comfortable handling a high volume of inbound calls?
- Which schedule are you able to work?
Monday- Friday 11am-7pm
Thursday-Monday 9am-5pm
Ability to Commute:
- Seattle, WA 98103 (Required)
Work Location: In person
Salary : $22 - $25