What are the responsibilities and job description for the Legal Intake Specialist position at Dubin Law Group?
Location: Seattle, WA (On-site)
Compensation: $22–$25/hour (DOE)
Schedule Options:
- 1. Full-Time: Monday–Friday, 9:00 M – 5:00 PM
- 2. Full- Time: Thursday- Monday (see below hours and days)
- Thursday-Friday 1PM-9PM, Saturday-Sunday 12pm-8pm and Monday 1PM-9PM
Dubin Law Group is seeking a Legal Intake Specialist to serve as the first point of contact for potential clients. In this role, you will speak with individuals seeking legal help, gather critical case details, and guide them through the intake process with professionalism, urgency, and empathy.
What You’ll Do:
- Answer inbound calls from potential clients and provide a professional, empathetic first interaction
- Gather and document case details accurately in the firm’s intake system
- Conduct outbound follow-ups to collect missing information and move cases forward
- Identify and prioritize urgent or high-value cases based on firm guidelines
- Communicate with potential clients via phone, text, and email
- Send intake documents and agreements as appropriate
- Track lead progress and maintain detailed, organized notes
- Review missed calls and follow up promptly to maximize conversion
- Collaborate with intake leadership and legal staff to route cases appropriately
- Follow established intake workflows and documentation standards
What We’re Looking For:
- 1–3 years of experience in intake, customer service, call center, or client-facing roles
- Strong communication and active listening skills with a high level of empathy and professionalism
- Ability to manage a high volume of calls and tasks in a fast-paced environment
- Strong attention to detail and organizational skills
- Comfortable working with digital systems and case documentation
- Legal, medical, or personal injury experience is a plus but not required
Compensation & Benefits:
- $22–$25/hour (DOE)
- Medical Insurance
- Paid Time Off
- 401(k) Plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
Why This Role Stands Out:
- Be the voice that shapes a client’s first impression of the firm
- Direct impact on case acquisition and firm growth
- Structured role with clear processes and expectations
- Opportunity to grow within a fast-growing personal injury firm
- Collaborative, team-oriented environment focused on client care
About Dubin Law Group:
Dubin Law Group is a rapidly growing personal injury law firm known for its commitment to client care, empathy, and teamwork. Our intake team plays a critical role in connecting with potential clients and setting the foundation for a strong case experience.
Salary : $22 - $25