What are the responsibilities and job description for the Service Manager position at Dual Fuel?
Service Manager
Dual Fuel Corp is a full service mechanical contracting company specializing in heating plants for multifamily and commercial buildings in the New York City metro area. We strongly believe that layering technology on mechanical systems enhances the quality of service and customer experience that we deliver. We have developed Axxon, a controls and monitoring system, to provide this holistic experience for our customers.
This individual will be responsible for sales, operations, profit/loss and must have a proven track record of achieving or exceeding revenue and profit goals. Our organization believes in developing leaders and decision-makers. The role will provide you significant autonomy along with organizational support to help you succeed.
The Service Manager’s top priorities are to increase revenue by developing existing business, cultivating new customers, improving the customer experience, improving skills of assigned service technicians and ensuring optimum use of staffing and equipment. The Director of Service will have expertise in scaling business operations, implementing business processes and software, managing and being a P&L leader in the commercial services industry.
Duties include but are not limited to the following:
● Management
- Manage division’s P&L and KPIs
- Develop recurring operational reports and divisional budget
- Effective supervision of Service division staff
- Manage Service division’s inventory (materials, parts and supplies) and vehicles
● Sales
- Serve as primary contact for certain customers
- Identify bid opportunities, prepare bid packages, and approve estimates for jobs
- Develop additional business opportunities and improve our proposals closing rate
- Contract management (service contracts and large repair contracts)
- Leverage relationships across the company to cross-sell products and services
- Manage credit exposure and collections
● Business Processes
- ERP and Service software implementation and optimization
- Efficient scheduling of division resources including but not limited to personnel, equipment, vehicles and materials
● Skill development
- Staffing of technicians and supervisors
- Employee development and trainings
● Customer Experience
- Define and optimize the customer experience (including Axxon)
- Collaborate with Director of Controls on new alerts, alarms and workflows that improve heating system uptime and reliability
● Safety and Quality
- Ensure safe work environment
- Coordinate safety training programs for technicians and laborers
- Oversee routine inspections of equipment (i.e. trucks, safety equipment, uniforms and tools) to ensure that company policies and regulatory requirements are being enforced
Salary : $150,000 - $180,000