What are the responsibilities and job description for the Automotive Service Writer- Office Assistant position at DTE Repair & Towing LLC?
- Answering phone calls
- Answering questions customers may have about vehicle repairs
- Scheduling customers for service and repair appointments
- Preparing Repair Orders by documentation of customer complaint and/or customer request for the vehicle.
- Providing an explanation of needed repairs and maintenance
- Providing repair cost estimate by calculating labor and needed supplies for repair
- Ordering all parts for open work orders
- Maintaining customer contact by keeping the customer updated with repairs and estimated time of completion.
- Submitting work orders for prior approval for Commercial Contracts.
- Documentation of repair process and tracking of work order approvals
- Dispatching work orders for technicians
- Documentation of repairs completed by technician and repairs declined by customer.
- Closing of repair orders, collection of payment, and assessment of customer satisfaction
*Must have mechanical knowledge about vehicles.
*Must have knowledge of Vehicle tires
*Must have knowledge of Tractor Trailer parts and repairs.
***Experience as a Service Advisor or Service Writer is required.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $12