Client Connectivity Product Manager

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices. 

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee. 

The Impact you will have in this role:

The Product Management, Associate Director, will drive the simplification and modernization of DTCC’s client connectivity portfolio, bringing to market state-of-the-art multicloud and hybrid network connectivity models – including dedicated cloud interconnects, software-defined networking (SDN), and secure, scalable transport options that meet the performance, resiliency, and compliance needs of global financial institutions.  

This role will shape the future of how clients securely connect to DTCC services - reducing onboarding friction, improving failover and latency performance, and enabling seamless adoption of cloud-native and hybrid operating models. 

Partnering closely with Technology, Client Operations, Finance, Client Relationship, and other key stakeholders, the Associate Director will support the Product Management leadership of the Client Interfaces platform across the full product lifecycle. This includes defining strategy and OKRs, capturing the voice of the client and industry, developing critical initiatives and roadmaps, and overseeing execution and go-to-market strategy. 

The role also supports platform business management by driving operational excellence and continuous improvement, with a focus on client experience, financial optimization, and risk management. 

The ideal candidate is a sharp and fast learner who possesses exceptional communication, analytical, organizational, presentation, and interpersonal skills. They balance big-picture thinking with meticulous execution, bringing clarity, structure, and momentum to complex platform initiatives. Deeply customer-centric and highly motivated, they thrive in fast-paced, cross-functional environments where curiosity, collaboration, and a strong sense of ownership drive meaningful results.   

Your Primary Responsibilities:

• Provide transparency on the overall business value of the platform by developing and maintaining clear and regular reporting on the platform’s roadmap, OKRs, KPIs, and financials to inform data-driven decision-making.  
• Ensure alignment between customers’ book of work and OKRs with the Product roadmap by leading cross-functional planning, tracking progress, and identifying gaps or dependencies.  
• Improve Platform Management operating model and governance, including policies and procedures.  
• Support the development and execution of the product lifecycle management process for the platform. This includes but is not limited to: 
  • Road tests those solutions with internal and external clients to make sure the solutions work for them .
  • Work closely with internal and external customers to identify gaps/opportunities and identify solutions to address these.
  • Help shape product direction by prioritizing features based while keeping partners informed and aligned throughout the process.
  • Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised.
  • Partner with internal customers to bring platform to market 
• Manage the day-to-day operations and performance of the platform and find opportunities for improvement in client experience / satisfaction, efficiency, and risk reduction. 

Qualifications:

• Bachelor's degree preferred or equivalent experience 
• Minimum of 8 years of related experience driving process improvement and operational excellence in a results driven, matrixed organization. 

Talents Needed for Success:

• Strong interpersonal skills and the ability to collaborate with cross-functional teams. 
• Ability to align platform strategies with overall business goals
• Demonstrated exceptional conceptual and analytical skills with ability to identify, analyze, evaluate alternatives and formulate responses to resolve business and customer problems 
• Demonstrated exceptional written and verbal communications skills, including the ability to develop and conduct presentations for clients and executive management 
• Advanced proficiency with Microsoft Excel, PowerPoint; experience with Power BI or other business intelligence tool strongly preferred 
• Experience with financial management, P&L management and/or cost allocation strategies 
• Understanding of core technology concepts related to B2B system integration preferred (network connectivity, channels, formats, etc.) 
• Experience in Agile methodology preferred
• Foundational knowledge and experience with the technology stack supporting the platform 
• Experience facilitating and leading working groups and other relevant subject matter workshop.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation