What are the responsibilities and job description for the Sr. Specialist Customer Experience-Piscataway, NJ. position at dsm-firmenich?
Piscataway, NJ, US Onsite We have an immediate opening for Sr. Work directly with our customer's and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer's. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. Administer day to day activities of customer order management Display a customer centric attitude and proactively maintain strong customer relationships Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed Ensure clean and accurate data management and analysis Proactively participate in CX Training Programs and manage self-learning
