Strategic Account Operations Manager

The Strategic Account Manager is responsible for a critical program supporting one of the company's largest data center focused customers. They will be responsible for a $10M account that have complex inventory, stock, supply chain, and customer facing operation requirements.

Responsibilities

• Manage end-to-end operational execution for a large-scale data center customer, overseeing stocking, supply chain coordination, and order fulfillment.
• Proactively drive inventory strategy without reliable demand forecasting, ensuring high product availability while balancing cash flow constraints.
• Lead day-to-day cross-functional coordination across vendors, fulfillment teams, logistics partners, and customer experience stakeholders.
• Act as the primary operational point of contact for the customer, managing regular communication, performance reviews, and issue resolution.
• Demonstrate and reinforce the value delivered through operational excellence, analytics, and proactive problem-solving.
• Build, refine, and document processes to improve accuracy, speed, and efficiency across stocking, shipping, and order management workflows.
• Develop scalable frameworks to replicate this operational model for additional enterprise customers.
• Identify opportunities for automation, tooling improvements, and workflow optimization.

Qualifications

• 2-7 years of experience in operations, supply chain, program management, or similar fields.
• Proven experience managing complex, high-volume accounts or operational programs.
• Exceptional problem-solving skills and comfort operating with incomplete data.
• Track record of building processes from scratch and driving cross-functional alignment.
• Strong communication skills with the ability to engage directly with enterprise-level customers.
• High degree of ownership, urgency, and adaptability in dynamic environments.

Benefits

• Competitive 401k plan
• Health insurance
• Half day Fridays

Compensation: $100,000