Air Freight Business Development Manager

Key Responsibilities

• Build and maintain strong relationships with new and existing clients within the designated territory.
• Serve as a trusted advisor by understanding client needs and providing tailored logistics solutions.
  
  

• Identify and proactively engage potential clients through outreach, cold calling, networking, and industry events.
• Qualify leads by assessing customer requirements and aligning them with service capabilities.
  
  

• Conduct in‑person meetings and presentations to demonstrate service offerings and value propositions.
• Address customer questions, concerns, and operational requirements.
  
  

• Lead customers through the full sales cycle, including pricing discussions, contract negotiations, and finalizing terms.
• Close opportunities efficiently and professionally while balancing customer needs and organizational goals.
  
  

• Achieve or exceed assigned sales targets and contribute to overall revenue growth.
  
  

• Provide ongoing customer support, ensuring smooth communication and rapid resolution of any service-related inquiries.
• Foster long‑term client retention and loyalty.
  
  

• Monitor market trends, competitor activity, and customer feedback to inform sales strategies.
• Identify emerging opportunities and recommend targeted business development initiatives.
  
  

• Maintain accurate records of leads, sales activities, customer interactions, and pipeline updates in the CRM system.
  
  

• Travel within the assigned region to meet customers, attend trade shows, and represent the company at industry events.
  
  

• 10 years of proven sales experience in freight forwarding, including airfreight, ocean freight, project cargo, and high‑volume logistics.
• Strong knowledge of global freight forwarding operations, documentation, compliance requirements, and Incoterms.
• Familiarity with customs procedures and country‑specific regulatory environments.
• Proficiency with logistics and CRM platforms such as Magaya, CargoWise, SAP TM, or similar systems.
• Exceptional organizational skills with the ability to manage multiple customers and complex sales cycles simultaneously.
• Strong verbal and written communication skills.
• Ability to work under pressure, meet deadlines, and thrive in a high‑stakes sales environment.