What are the responsibilities and job description for the Technical and Warranty Coordinator position at DSA Doors?
Description
We are DSA Doors, a leading wood door manufacturer headquartered in Raleigh, NC, are seeking a motivated person to join our team in the role of a Technical and Warranty Service Coordinator. We invite you to join our team and contribute to maintaining and enhancing DSA's reputation for high-quality products. In this role, you will ensure efficient use of internal and field technical resources to expedite dealer requests in a timely manner. The ideal candidate is an excellent communicator, understands and responds to customers’ needs and ensures a positive customer experience.
This is an onsite position based in Raleigh, NC
Job Duties Include
Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!
Requirements
Skills and Requirements:
We are DSA Doors, a leading wood door manufacturer headquartered in Raleigh, NC, are seeking a motivated person to join our team in the role of a Technical and Warranty Service Coordinator. We invite you to join our team and contribute to maintaining and enhancing DSA's reputation for high-quality products. In this role, you will ensure efficient use of internal and field technical resources to expedite dealer requests in a timely manner. The ideal candidate is an excellent communicator, understands and responds to customers’ needs and ensures a positive customer experience.
This is an onsite position based in Raleigh, NC
Job Duties Include
- Coordinate along with the Technical &Warranty Manager all aspects of the technical and warranty services. This includes necessary steps to ensure expedient warranty responses & technical services fulfillment.
- Assists dealers with service and technical repair requests, secures proper documentation of warranty cases, enters, and maintains accurate data and information in the CRM system.
- Receives and implements service and repair requests, determines reimbursement eligibility, and coordinates the timely provision of services.
- Completes orders for replacement parts accurately and in a timely manner, completing warranty and RMA documentation.
- Answer customers' questions about products, prices, availability, and product uses.
- Consult with customers after sales or order confirmation to resolve problems and to provide ongoing support.
- Keep up with product and service information and updates.
- Explains features of products and services.
- Collaborates with team members to ensure monthly order goals are met.
Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!
Requirements
Skills and Requirements:
- Associate of Arts degree or previous experience in customer service or inside sales.
- At least 2 years of experience in service, sales, or customer service experience in the building materials industry.
- Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
- Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential.