IT Helpdesk / Senior Tech Support Analyst

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.

DS Technologies Inc is looking for IT Helpdesk / Senior Tech Support Analyst role for one of our premier clients.

Job Title: IT Helpdesk / Senior Tech Support Analyst

Location: Onsite – San Antonio, TX

Industry: Healthcare / Information Technology

Job Category: IT Support / Technical Helpdesk

Overview

We are seeking a Senior Tech Support Analyst for a 6-month contract role supporting hardware/software deployments, troubleshooting, and end-user support within a healthcare setting. The candidate must be experienced in IT field support, ideally with medical or clinical environments, and able to work independently across multiple clinic sites in the San Antonio area.

Position

Senior Tech Support Analyst – San Antonio, TX (Healthcare IT)

Responsibilities

• Image and deploy hardware/software for new hires and acquisitions
• Re-image and recover existing hardware for re-deployment
• Provide remote support using control tools and escalate per SLA procedures
• Accurately log incidents and resolutions in the incident management system
• Travel to multiple local clinics for onsite technical support
• Collaborate with users of varying skill levels, including medical staff and providers
• Ensure documentation and timely communication of technical issues
• Anticipate user needs and proactively suggest solutions
• Maintain adherence to a standard 40-hour work week (8 AM – 5 PM)
  
  

Requirement Qualifications

• 3–5 years of IT experience (desktop support/troubleshooting)
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Experience articulating technical solutions to non-technical users
• Must have own transportation and be open to local travel (25%)
• Certifications (A , Network , or related) preferred
• Healthcare/clinical IT support experience is a plus
  
  

Additional Information

• Work Location: Onsite in San Antonio, TX (TX262)
• Interview Mode: Phone
• Travel: Up to 25% locally (clinic site visits)
• Citizenship: Must be authorized to work in the U.S. – No sponsorship or C2C
  
  

Candidate Details

• Must be based in or near San Antonio, TX
• Must have reliable transportation for local travel
• Must possess strong troubleshooting skills and IT field experience
• Preference given to candidates with healthcare IT support background
  
  

If you are interested, Kindly share your resume to

Ayan@dstechnologiesinc.com

Thanks

DS Technologies - Team

DS Technologies Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants for employment and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws. We actively seek to build a workforce that reflects the communities we serve and encourage applicants from all backgrounds to apply.