Lead Water Mitigation Technician

Lead Water Mitigation Technician

Allphase Restoration – Columbus, OH

About Us

Allphase Restoration is a fast-growing restoration company serving homeowners and property stakeholders with urgent, high-quality mitigation and recovery services. Our team is built on professionalism, safety, clear communication, and doing the right thing for customers in stressful situations. We take pride in strong documentation, consistent processes, and delivering excellent results—every job, every time.

Position Summary

Allphase Restoration is seeking a hands-on, customer-focused Lead Water Mitigation Technician to lead emergency water damage projects from job setup through completion. In this role, you will supervise technicians in the field, ensure work is completed safely and according to SOPs, and maintain high standards for documentation, quality control, and customer satisfaction.

This position includes an on-call rotation for nights and weekends and requires schedule flexibility during busy seasons.

Key Responsibilities

Field Leadership & Job Execution

• Lead a team of technicians to complete mitigation projects efficiently and professionally.
• Oversee job sites from setup through completion, ensuring quality standards are met.
• Set up appropriate drying equipment and monitor progress throughout the project.
• Perform and direct clean, precise demolition of water- and fire-damaged building materials using hand and power tools.
• Pack out and handle customer contents/personal property with care and professionalism when required.

Documentation, Compliance & Quality Control

• Document drying progress using moisture meters and best-practice mitigation documentation standards.
• Complete accurate paperwork, job notes, and documentation for each project (including work performed and site conditions).
• Complete all applicable compliance tasks in DASH on a daily basis.
• Ensure files and documentation support efficient billing and reduce return visits.

Customer Service & Communication

• Maintain a high level of professionalism and customer service on every job site.
• Communicate additional services or scope needs to the In-Home Sales Specialist when items are not captured on the job ticket.
• Represent Allphase Restoration with a professional image and clear communication in customers’ homes.

Vehicle, Safety & Professional Standards

• Drive a company vehicle to and from job sites while following all traffic laws and company policies.
• Ensure technicians follow SOPs, maintain job-site safety, and use required PPE.
• Maintain a clean, organized job site and uphold company standards for tools, equipment, and appearance.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience in construction, plumbing, water mitigation, and/or carpentry.
• Proven experience in a lead, crew chief, or supervisory role within the restoration industry.
• IICRC WRT certification (or water/mold-related certification) required.
• Valid driver’s license.
• Ability to work weekends, overtime, and holidays, and participate in on-call rotation.
• Strong attention to detail and a mindset of continuous improvement and team support.

Physical Requirements

• Ability to lift 50 lbs regularly.
• Frequent bending, twisting, kneeling, and working in tight spaces (including crawl spaces).
• Ability to climb ladders and work at varying heights when needed.
• Ability to work in harsh environments requiring PPE (masks/respirators, hard hats, protective clothing, etc.).

What We Offer

• Competitive pay based on experience
• Opportunities for advancement and leadership growth
• Supportive team culture and consistent training
• Full-time position with stable, year-round work
• Company-paid Health Insurance for the Employee
• Vision and Dental insurance 
• Company-paid Short- and Long-Term Disability
• Company-paid Life Insurance
• 401(k) with company matching 
• Ancillary Benefits (Hospital, Critical Illness, Accident)
• Paid time off and Holidays