What are the responsibilities and job description for the Restoration Coordinator position at Dry Force Corp.?
Job Summary
A growing restoration services company is seeking a highly organized and customer-focused Restoration Coordinator to support daily operations and project flow. This role is responsible for coordinating schedules, dispatching field personnel, maintaining project documentation, and ensuring efficient communication between customers, technicians, and project managers.
The ideal candidate thrives in a fast-paced environment, can multitask effectively, and enjoys solving problems while delivering excellent customer service. Experience in restoration, construction, logistics, dispatching, or related industries is preferred.
Key Responsibilities
Dispatch & Scheduling
Receive incoming service requests and emergency callsPrioritize requests based on urgency and operational needsAssign and dispatch technicians and field personnel to job sitesCoordinate schedules and adjust assignments as priorities changePlan routes and job assignments based on geography, technician availability, and customer needs
Operations Coordination
Monitor field operations and track job progress using dispatch softwareMaintain communication with field staff, customers, and management teamsProvide updates regarding job status, delays, and scheduling changesSupport project planning and execution to ensure smooth workflow
Documentation & Compliance
Maintain accurate job records, work orders, notes, and project documentationUpdate job tickets and operational systems regularlyEnsure compliance-related tasks are completed daily and accuratelyOrganize project photos and supporting documentation as needed
Customer Service
Respond professionally to customer inquiries and concernsResolve scheduling and operational issues quickly and effectivelyHelp ensure a positive customer experience throughout the restoration process
Qualifications
Education
High School Diploma or GED requiredAdditional training or certifications in dispatching, logistics, emergency management, or related fields is a plus
Experience
Previous experience in dispatching, scheduling, restoration, logistics, transportation, construction, or a related field preferred
Skills & Abilities
Strong communication and interpersonal skillsExcellent organizational and time-management abilitiesAbility to work under pressure and make quick decisionsStrong attention to detail and problem-solving skillsProficiency with dispatching software, GPS systems, and Microsoft OfficeAbility to manage multiple priorities in a fast-paced environment
Work Schedule
Must be available to work flexible shifts, including nights, weekends, and holidays as needed
Benefits
Choice of 4 medical plans with one at $0 payroll cost for the EmployeeFSA medical and dependent spending accountHSA available with high deductible planVision and Dental Insurance (2 dental plans to choose from!)Company paid Long/Short term DisabilityCompany Paid Life Insurance $25k 401k with company matching Ancillary Benefits (Hospital, Critical Illness, Accident)Paid time off and Holidays
PI284971075
A growing restoration services company is seeking a highly organized and customer-focused Restoration Coordinator to support daily operations and project flow. This role is responsible for coordinating schedules, dispatching field personnel, maintaining project documentation, and ensuring efficient communication between customers, technicians, and project managers.
The ideal candidate thrives in a fast-paced environment, can multitask effectively, and enjoys solving problems while delivering excellent customer service. Experience in restoration, construction, logistics, dispatching, or related industries is preferred.
Key Responsibilities
Dispatch & Scheduling
Receive incoming service requests and emergency callsPrioritize requests based on urgency and operational needsAssign and dispatch technicians and field personnel to job sitesCoordinate schedules and adjust assignments as priorities changePlan routes and job assignments based on geography, technician availability, and customer needs
Operations Coordination
Monitor field operations and track job progress using dispatch softwareMaintain communication with field staff, customers, and management teamsProvide updates regarding job status, delays, and scheduling changesSupport project planning and execution to ensure smooth workflow
Documentation & Compliance
Maintain accurate job records, work orders, notes, and project documentationUpdate job tickets and operational systems regularlyEnsure compliance-related tasks are completed daily and accuratelyOrganize project photos and supporting documentation as needed
Customer Service
Respond professionally to customer inquiries and concernsResolve scheduling and operational issues quickly and effectivelyHelp ensure a positive customer experience throughout the restoration process
Qualifications
Education
High School Diploma or GED requiredAdditional training or certifications in dispatching, logistics, emergency management, or related fields is a plus
Experience
Previous experience in dispatching, scheduling, restoration, logistics, transportation, construction, or a related field preferred
Skills & Abilities
Strong communication and interpersonal skillsExcellent organizational and time-management abilitiesAbility to work under pressure and make quick decisionsStrong attention to detail and problem-solving skillsProficiency with dispatching software, GPS systems, and Microsoft OfficeAbility to manage multiple priorities in a fast-paced environment
Work Schedule
Must be available to work flexible shifts, including nights, weekends, and holidays as needed
Benefits
Choice of 4 medical plans with one at $0 payroll cost for the EmployeeFSA medical and dependent spending accountHSA available with high deductible planVision and Dental Insurance (2 dental plans to choose from!)Company paid Long/Short term DisabilityCompany Paid Life Insurance $25k 401k with company matching Ancillary Benefits (Hospital, Critical Illness, Accident)Paid time off and Holidays
PI284971075
Salary : $25,000