What are the responsibilities and job description for the In-House Dispatch Specialist position at Dry Force Corp?
In-House Dispatch Specialist
Location: Irving, TX
Company: Dry Force Corp
Employment Type: Full-Time
Dry Force is currently hiring for our in-house Dispatch Team! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company.
As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.
Key Responsibilities
- Operate a multi-line phone system in our corporate office.
- Dispatch technicians and project managers in real time based on availability and proximity.
- Provide empathetic and clear instructions to customers awaiting service.
- Monitor active jobs and provide customers with updates.
- Accurately input and retrieve data across multiple software platforms.
- Forward non-emergency requests to the appropriate departments.
- Act as a calm, supportive liaison during often stressful situations for our clients.
Who We're Looking For
- Courteous, professional, and customer-service-oriented individuals.
- Strong communicators who thrive in fast-paced environments.
- Motivated team players driven by goals and accountability.
- People committed to upholding the mission and culture of Dry Force.
Minimum Requirements
- 1 years of dispatching experience preferred.
- 1 years in a call center or direct customer service environment preferred.
- Proficient with technology and quick to learn new systems.
- High School Diploma or GED required.
- Clear criminal background and ability to pass a drug screen.
- Reliable transportation.
- Flexibility in working varied shifts, including holidays and surge periods.
Working Schedule Highlights
- Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly.
- Shifts vary between 7:00 AM and 10:30 PM, including:
- Examples: 7:00 AM–3:00 PM, 1:30 PM–10:30 PM, etc.
- No fixed recurring schedule; shift times vary based on company needs and team availability.
- Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week.
- 24/7 Operation: While most shifts fall within core hours, occasional schedule changes may occur to meet operational demands.
Benefits
- Competitive pay with bonus structure
- 100% employer-paid health insurance (employee coverage)
- Life Insurance ($25k, employer-paid after 90 days)
- Short & Long-Term Disability
- 401(k) with company match (after 90 days)
- 6 Paid Holidays 1 Floating Holiday (after 90 days)
- PTO/Vacation (after 1 year)
Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We're a growing force in the restoration industry—and we're looking for people who want to grow with us.
Do you live by the motto "work hard, play hard"? Want to be part of a high-performing, fast-moving team? Then Dry Force may be your next great career move.