Communications Technician

About Company,

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Communications Technician

Schenectady, NY

Department: IT / Communications

Schedule:

Week 1: Monday On, Tuesday On, Wednesday Off, Thursday Off, Friday On, Saturday On, Sunday On.

Week 2: Monday Off, Tuesday Off, Wednesday On, Thursday On, Friday Off, Saturday off, Sunday Off

Key Responsibilities:

• Monitor network systems and communication links between retailers, terminals, and central systems to identify outages or disruptions.
• Receive and document incoming support calls and tickets from retailers, field staff, and internal users.
• Perform basic troubleshooting for network connectivity, communication devices, and related hardware.
• Escalate unresolved or complex issues to senior technicians or network engineers following established procedures.
• Track and report recurring issues, outages, or performance trends to management.
• Maintain detailed service logs and ensure timely follow-up and resolution.
• Support periodic system testing, upgrades, and equipment rollouts as directed.
• Communicate clearly and professionally with retailers, vendors, and internal departments.
• Adhere to company security and compliance standards required for state lottery operations.

Qualifications:

Education and Experience:

• High school diploma or equivalent required; some college or technical coursework preferred.
• 1–3 years of experience in communications, network monitoring, or technical support.
• Experience in a regulated or customer service environment preferred.

Skills and Abilities:

• Basic understanding of network systems and connectivity troubleshooting.
• Strong communication and customer service skills.
• Ability to follow established procedures and escalate issues appropriately.
• Detail-oriented with excellent documentation and organizational skills.
• Reliable, professional, and able to work independently or as part of a team.
• Detail-oriented with good organizational and documentation skills.
• Comfortable working in a fast-paced support environment.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.