Front Desk Supervisor

Job Summary:

We are seeking a dedicated and enthusiastic Front Desk Supervisor to lead our guest services team and ensure an exceptional experience for all guests. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage and resolve guest concerns effectively.

Essential Responsibilities and Duties:

• Welcome and check in guests with warmth and efficiency.
• Handle all aspects of guest check-in/check-out, room assignments, reservations, modifications, and cancellations.
• Clearly communicate room features, hotel amenities, hours of operation, and local area information.
• Maintain accurate records of room availability, guest accounts, and reservation details.
• Secure guest payments, verify credit, and determine methods of payment.
• Accurately compute bills, process payments, and issue receipts or change.
• Ensure billing adjustments and folio postings are accurate and timely.
• Provide on-the-job training, coaching, and support to front desk associates.
• Lead by example, upholding Marriott’s service standards and commitment to excellence.
• Assist management with motivating, recognizing, and developing team members.
• Respond promptly and professionally to guest concerns or complaints.
• Take initiative to resolve issues and escalate to the General Manager when appropriate.
• Encourage guest feedback and work proactively to ensure satisfaction.
• Perform daily bookkeeping tasks, including cash drops, audits, and financial reporting.
• Ensure cash handling procedures are followed according to Marriott’s accounting policies.
• Promote a safe work environment by reporting accidents, injuries, and unsafe conditions.
• Complete all required safety training and certifications.

Must be able to work flexible hours (1st, 2nd, 3rd shifts as needed), including evenings, weekends, and holidays.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality also offers Competitive Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
STD/LTD
Life Insurance
401K
FSA

Working Conditions

The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.

Reasonable Accommodations:

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.

Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Education, Experience, and Skills (Qualifications/Requirements):

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must maintain a professional appearance and demeanor.
• Strong organizational and problem solving skills.

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods.
• Ability to lift and carry up to 25 pounds occasionally (consider adjustments based on specific needs).
• Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.