What are the responsibilities and job description for the Front Desk Supervisor position at Sheraton Suites Columbus Worthington?
We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Sheraton Suites Columbus/Worthington. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.
What You’ll Do
Guest Experience Leadership
- Lead by example in delivering warm, professional, and efficient guest service
- Resolve guest concerns quickly and confidently
- Ensure all brand standards and service protocols are consistently met
Team Supervision & Development
- Supervise front desk associates during assigned shifts
- Coach, train, and mentor team members
- Assist with scheduling and shift coverage
- Foster positive morale and accountability within the team
Operational Excellence
- Oversee check-in/check-out procedures and cash handling accuracy
- Monitor room inventory and coordinate with housekeeping and maintenance
- Support revenue goals through upselling and guest engagement
- Ensure compliance with safety, security, and company policies
Administrative Support
- Assist with reports, audits, and daily shift reconciliation
- Support onboarding and training of new associates
- Partner with the General Manager and Assistant General Manager on performance and service initiatives
What We’re Looking For
- 1–3 years of hotel front desk experience (supervisory experience preferred)
- Strong leadership and conflict-resolution skills
- Excellent communication and problem-solving abilities
- Experience with hotel property management systems (Marriott systems experience preferred)
- Flexibility to work evenings, weekends, and holidays
- A positive, team-first mindset
REQUIREMENTS
Why Join Soartress Hospitality?
We believe in investing in our people and building careers, not just jobs.
Benefits include:
- Competitive pay
- Medical, Dental, and Vision Insurance
- Life & AD&D Insurance
- 401(k) with company match
- Paid Time Off
- Hotel discounts (Marriott brand discounts)
- Growth and advancement opportunities within our expanding portfolio