Assistant General Manager

1. Operational Leadership

• This position will have a heavy focus on Food and Beverage operations
• Oversee the daily operations of all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Sales (if applicable)
• Lead operational meetings and coordinate interdepartmental communication to ensure smooth workflow
• Enforce adherence to standard operating procedures (SOPs), safety standards, brand expectations, and company policies
• Monitor and evaluate service levels, cleanliness, efficiency, and guest experience across the property

2. Guest Service Excellence

• Act as Manager on Duty (MOD) during peak periods or in the GM’s absence
• Proactively engage with guests to anticipate needs, address complaints, and resolve escalated service issues
• Analyze guest satisfaction reports (e.g., Medallia, Revinate, TripAdvisor) to identify service gaps and implement corrective action
• Develop and implement programs that elevate guest loyalty and satisfaction

3. Staff Supervision & Development

• Assist in recruiting, onboarding, training, and evaluating department managers and line-level staff
• Provide coaching and performance feedback to improve individual and team performance
• Maintain effective labor management practices, including scheduling, payroll control, and staff motivation
• Foster a positive workplace culture that aligns with the company’s values and promotes staff engagement and retention

4. Financial & Administrative Oversight

• Support the GM in preparing annual budgets, forecasting, and analyzing financial performance metrics (e.g., GOP, RevPAR, ADR, occupancy)
• Review daily revenue reports, cost control measures, and department expense management
• Assist with purchasing, inventory control, vendor negotiations, and contract management
• Ensure compliance with local health, labor, and safety regulation

5. Sales, Marketing & Business Development

• Support execution of marketing initiatives, group sales strategies, and promotional activities
• Collaborate with the sales team to identify revenue opportunities and enhance visibility in the local market
• Represent the hotel at industry events, community functions, or meetings when needed

6. Crisis Management & Safety

• Act as a leader during emergencies, including fire alarms, power outages, or guest-related incidents
• Ensure the hotel maintains a high standard of safety and cleanliness
• Regularly conduct safety drills and ensure compliance with OSHA and local safety regulations

Required Skills & Qualifications:

• Career progression including previous Food and Beverage Director experience is preferred
• Bachelor’s degree in hospitality management, Business, or related field (or equivalent experience)
• 3–5 years of progressive hotel management experience; prior AGM or senior department head experience preferred
• Proficiency in hotel PMS (e.g., Lightspeed), Microsoft Office Suite, and scheduling systems
• Exceptional communication, problem-solving, and organizational skills
• Strong leadership presence and ability to motivate diverse teams
• Financial literacy and ability to interpret hotel performance data