What are the responsibilities and job description for the Chatroom Operator position at Drips?
Who are we?
We are Drips. The founders of conversational texting ® and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.
In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers.
What’s the job?
We are looking to expand our work from home conversation improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer's response, respond contextually, and categorize it appropriately.
Example:
A user says, “Cant now, werkin”. This would be categorized and handled by clicking the “I’m at work.” button.
You must be able to maintain a 97% accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefore your accuracy is of the utmost importance.
Compensation:
$10-$13/hour, part-time (up to 27 hours/week)
Training:
This is a work from home opportunity, training will be held via Zoom video call.
Hours:
We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).
Schedules available:
9am-3pm
11am-5pm
4pm-10pm
Specific Duties, Activities, and Responsibilities:
- Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to consumers regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
- Keep conversations contextual and on track. Example: if someone says they are sick you would click the “Can’t talk/bad news” button that empathizes with them but still prompts to schedule a time to handle their request.
- Maintain 97% or above accuracy in response handling
Skills/Qualifications:
- Exceptional attention to detail, high standard of excellence/perfection
- Comfortability on a computer, proficient typing skills (can’t hunt and peck)
- Proficient in emojis (this isn’t a joke, our users use emojis)
- Good grammatical, spelling, and logic skills.
- Exceptional verbal, communication, and written skills.
- Reliable and responsible to a designated schedule.
- Must have reliable internet/wifi, and a computer with up-to-date software.
Salary : $97 - $98