Operator

Duties:

• Functions as a Customer Service Ambassador for RTA and the City of Cleveland by providing a safe, efficient, and ‘unique’ quality transportation service for our customers.
• Transports customers by operating the Bus during regularly scheduled routes and special service routes while observing route time schedule, safety rules/regulations, and State and municipal traffic laws.
• Provides exceptional interpersonal and customer service skills by initiating customer interaction and responding to customer inquiries.
• Provides information on points of interest and major tourist destinations during trips providing information on: the Rock and Roll Hall of Fame, Great Lakes Science Center, Playhouse Square, University Circle Museums, Downtown Restaurants, including a knowledge of the hours of operations.
• Must have a working knowledge of fare collection, routes, stops, and hours of operation.
• Calls stops via Public Announcement system to ensure customers know stops along route.
• Administers RTA policy and procedures in special circumstances (e.g., service interruption, emergencies, etc.)

This position is critical in serving as an ambassador for the Authority, the community, and the Greater Cleveland area.

Minimum Qualifications:

• Applicants must have a high school diploma or G.E.D. equivalent.
• Applicants must be at least 19 years of age, have a minimum of three (3) years of driving experience, and at least two (2) years of customer service experience.
• Applicants must demonstrate strong interpersonal skills for providing exceptional customer service.
• Applicants must be able to understand and adhere to all safety rules and regulations.
• Applicants must have a GOOD DRIVING RECORD with no more than TWO (2) POINTS, in the past three years.
• Applicants who successfully pass the selection process who do not have a permanent or temporary CDL may be offered a position, contingent on obtaining the temporary CDL permit during training.
• Successful candidates will be required to pass a background check, drug screen and post-offer physical that satisfies the requirements of the U.S. Department of Transportation.

Training Wage:

• $17.00 without CDL.
• $20.00 with a CDL with passenger endorsement and airbrake endorsement (Class A OR B)

Additional Details:

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Environmental Conditions: This person will work predominantly in a coach providing revenue service by transporting customers in various weather conditions. This person will initiate customer interactions and respond to customer inquiries, maintain order on the bus, and observe route time schedules, safety rules/regulations, and State and municipal traffic laws.

Physical Demands: Must be able to pass DOT physical requirements for CDL driver and pass D&A testing requirements. This person will need to be able to communicate clearly, be observant of obstacles and people, have ability to meet customer demands, meet route time schedules, safety rules/regulations, and State and municipal traffic laws. This person will have occasional standing and walking, frequent to continuous driving, sitting, climbing steps, and reaching occasional lifting and carrying no more than 10lbs., rare lifting/pulling up to 50 lbs. of force to lift up a wheelchair ramp if it malfunctions, only on certain buses. This person may assist special needs customers, which may include pushing, pulling and lifting.

Mental Demands: Must be able to provide information on points of interest, have working knowledge off are collection, routes, stops and hours of operation, and have the ability to use a Public Announcement system.

Examination Information: Candidates selected to participate in the hiring process will receive instructions via e-mail to complete an online assessment. To move forward in the pre-employment process, candidates must pass both the online assessment and an interview.

The examination process will consist of three parts for internal candidates: an online assessment with a category of Good Match or Stronger, an interview with a minimum composite score of 60%, and record evaluation. For internal candidates who pass the online assessment and interview, the record evaluation will account for 15% of the total examination score. This evaluation will be based on information provided by the candidate's supervisor.

The examination process will consist of two parts for external candidates: must pass the online assessment with a category of Good Match or Stronger and an interview with a minimum composite score of 60%.

In accordance with the Merit Systems Rules, internal candidates who become eligible will be given preference over external candidates. Record evaluation criteria may include, but not limited to, an employee’s attendance and discipline record for one rolling year at the time of review. Records evaluation information includes the following:

• 5 or more absence occurrences
• 2 or more AWOL or absence control suspensions
• 3 or more active written reminders (regardless of the level)
• 5 or more misses (regardless if they are active or not active)
• 4 or more active tardies
• Drug or alcohol suspension
• Driver License Policy suspension (CDL or Regular)
• Active Decision-Making Leave (DML)
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• ELIGIBILITY CERTIFICATION FOR INTERNAL SELECTION PROCESS” FORM will be requested once the internal applicant has completed the application and all required testing has been completed and passed. Any internal candidate to who is at or above the thresholds listed above will not receive the points for their Eligibility Certification."

Additional Details: The performance of these duties may be required at any time of the day or night, any day and night of the week. The position is a bargaining unit position