What are the responsibilities and job description for the Customer Service Sales Representative position at Drinkwater Flowers & Design?
Company Description Drinkwater Flowers & Design is a florist and design shop that focuses on creating thoughtful, high-quality floral arrangements and décor for a variety of occasions. The business serves local customers and event clients who value personalized service and creative design. Team members work closely with customers to understand their needs and deliver products that reflect attention to detail and care. The company values reliability, friendly communication, and a positive in-store experience for every visitor.
Role Description The Customer Service Sales Representative is a part-time, on-site role based in Hampton, NH. This role involves greeting customers, answering questions about floral products and services, and guiding customers through purchase decisions in person and by phone. Daily tasks include processing orders and payments, entering customer information accurately, preparing simple product displays, and keeping the sales area clean and organized. The representative will handle inquiries, resolve basic service issues, and support order pickups and deliveries coordination with the design team. The role also includes suggesting additional products, promoting current offerings, and contributing to a welcoming, professional environment.
Qualifications
- Strong customer service and interpersonal skills, with the ability to communicate clearly and courteously in person and over the phone.
- Sales and retail experience, including comfort with making product suggestions and closing sales in a storefront setting.
- Basic computer and point-of-sale skills, with the ability to learn order entry and payment systems quickly.
- Organizational and time-management skills, including the ability to handle multiple customer requests during busy periods.
- Attention to detail and reliability in processing orders, handling cash or card payments, and maintaining accurate records.
- Ability to stand for extended periods, assist with light lifting, and work on-site in Hampton, NH during peak holiday and event seasons.
- Interest in floral design or previous experience in a florist, gift shop, or similar environment is preferred but not required.
- High school diploma or equivalent; willingness to learn product knowledge and store procedures through training.