Sales Coordinator

The Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned. 

• Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations. 

• Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner. 

• Exercise decision making skills to direct requests both internal and external. 

• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation. 

• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status. 

• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork. 

• Handle reservations for VIP guests and clients. 

• Ensure that all arrangements, including upgrades and amenities, are handled properly. 

• Coordinate with other departments through verbal and written instructions. 

• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system. 

• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues. 

• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices. 

• Complete additional projects as assigned. 

• Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary. 

• Assists front office team, General Manager and sales team with travel agent and corporate reservations. 

• Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits. 

• Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team. 

KNOWLEDGE, SKILLS & ABILITIES 

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable 

• High School Diploma required; bachelor’s degree preferred. 

• 1-2 years administrative support experience, additional hotel front desk experience is preferred. 

• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills. 

• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy. 

• Communicates clearly, concisely, and openly in all interactions. 

• Has exceptional attention to detail, organizational, analytical and time management skills. 

• Multi-tasks and prioritizes in a fast-paced work environment. 

• Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems. 

• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.