Lounge / Cocktail Server

Cocktail Server – Rooftop Bar / Lounge

Position Summary

The Cocktail Server provides exceptional beverage and light fare service to guests in the rooftop bar and lounge, delivering a luxury hospitality experience consistent with the hotel’s brand standards. The role requires strong knowledge of premium spirits, craft cocktails, and refined guest service etiquette.

Key Responsibilities

Guest Service

• Greet guests warmly and escort or seat them when appropriate
• Present cocktail menus and describe signature drinks, wine, champagne, and specialty offerings
• Take beverage and light food orders accurately and efficiently
• Deliver drinks and food promptly while maintaining elegant service presentation
• Anticipate guest needs and provide attentive, personalized service throughout their visit
  
  

Beverage Knowledge

• Maintain strong knowledge of:
• Premium spirits
• Craft cocktails
• Champagne and wine
• Bottle service options
• Make recommendations based on guest preferences and upsell premium selections

Table & Lounge Service

• Maintain cleanliness and organization of tables and lounge seating
• Monitor guest satisfaction and respond quickly to requests
• Reset tables and maintain the appearance of the rooftop lounge environment
  
  

Operational Duties

• Enter orders and process payments through POS systems
• Handle guest checks and payment transactions accurately
• Perform opening and closing side work such as:
• Restocking service stations
• Polishing glassware
• Preparing garnishes
• Cleaning service areas

Team Collaboration

• Work closely with bartenders, barbacks, and managers
• Attend pre-shift meetings for menu updates and service notes
• Follow all responsible alcohol service laws and hotel policies
  
  

Qualifications

Experience

• 1–2 years cocktail serving or upscale bar/lounge experience
• Luxury hotel or high-volume cocktail environment preferred
  
  

Skills

• Exceptional guest service and communication
• Knowledge of cocktails, spirits, and wine
• Ability to multitask in a fast-paced environment
• Professional appearance and grooming standards
• Strong sales and upselling ability
  
  

Physical Requirements

• Ability to stand and walk for extended periods
• Carry trays and lift up to 20–40 lbs
• Work evenings, weekends, and holidays
  
  

Typical Work Environment

• Rooftop bar or lounge with outdoor seating
• High-energy social environment
• Luxury clientele including hotel guests, locals, and private event guests
• Evening and late-night service hours