Cocktail Server – Rooftop Bar / Lounge

Position Summary

The Cocktail Server provides exceptional beverage and light fare service to guests in the rooftop bar and lounge, delivering a luxury hospitality experience consistent with the hotel’s brand standards. The role requires strong knowledge of premium spirits, craft cocktails, and refined guest service etiquette.

Key Responsibilities

Guest Service

• Greet guests warmly and escort or seat them when appropriate

• Present cocktail menus and describe signature drinks, wine, champagne, and specialty offerings

• Take beverage and light food orders accurately and efficiently

• Deliver drinks and food promptly while maintaining elegant service presentation

• Anticipate guest needs and provide attentive, personalized service throughout their visit

Beverage Knowledge

• Maintain strong knowledge of:

  • Premium spirits

  • Craft cocktails

  • Champagne and wine

  • Bottle service options

• Make recommendations based on guest preferences and upsell premium selections

Table & Lounge Service

• Maintain cleanliness and organization of tables and lounge seating

• Monitor guest satisfaction and respond quickly to requests

• Reset tables and maintain the appearance of the rooftop lounge environment

Operational Duties

• Enter orders and process payments through POS systems

• Handle guest checks and payment transactions accurately

• Perform opening and closing side work such as:

  • Restocking service stations

  • Polishing glassware

  • Preparing garnishes

  • Cleaning service areas

Team Collaboration

• Work closely with bartenders, barbacks, and managers

• Attend pre-shift meetings for menu updates and service notes

• Follow all responsible alcohol service laws and hotel policies

Experience

• 1–2 years cocktail serving or upscale bar/lounge experience

• Luxury hotel or high-volume cocktail environment preferred

Skills

• Exceptional guest service and communication

• Knowledge of cocktails, spirits, and wine

• Ability to multitask in a fast-paced environment

• Professional appearance and grooming standards

• Strong sales and upselling ability

Physical Requirements

• Ability to stand and walk for extended periods

• Carry trays and lift up to 20–40 lbs

• Work evenings, weekends, and holidays

Typical Work Environment

• Rooftop bar or lounge with outdoor seating

• High-energy social environment

• Luxury clientele including hotel guests, locals, and private event guests

• Evening and late-night service hours