Coordinator, Facilities Service

Drew University, a distinctive and forward-thinking institution of higher education, is seeking an experienced Facilities Service Coordinator who thrives in a fast-paced environment and takes pride in creating exceptional workplace experiences. In this highly visible role, you will be the driving force behind day-to-day facilities operations - keeping our campus running smoothly and supporting the people who make it thrive. As the operational heartbeat of the Facilities Department, the Facilities Service Coordinator manages daily service needs and performs sensitive, technical and administrative functions in support of the Facilities Operation team. This is a full-time, 40-hour a week, non-exempt, on-site position.

Job Responsibilities:

• Greets all visitors to the department and answers the phone, responding to inquiries, requests for information and providing assistance. Manages contractor access and distributes keys and access cards as needed.

• Works with the Facilities Management Maintenance System (TMA) to accept, create, categorize and distribute work orders to the Facilities team. Assists with the scheduling and communication of campus work. Provides workflow analysis by running and reviewing work order reports. Updates work order system databases, facility related documents, spreadsheets and files as needed.

• Organizes and tracks invoices, purchase orders, purchase card receipts, and other accounting documents.

• Oversees student employee work and coordinates the student employees schedules each semester. Provides basic software training and instruction regarding office task execution to student employees. Ensures that the front office and phone have appropriate coverage during business hours.

• Maintains office key inventory, including new key and lock change requests. Enters and maintains key code changes and collaborates with Housing to ensure seamless service for students. Tracks and processes lost key charges.

• Communicates with the campus community as well as outside contractors and vendors regarding campus work.

• Assists with ordering materials and supplies and maintaining supply inventories.

• Completes additional assignments and tasks per the direction of the Facilities Leadership team.

Job Required Qualifications:

• Be able to communicate through computer email, telephone voice mail systems, two-way radio systems and cell phones; able to use intermediate functions of a computer, including competency with Microsoft Office, Google Suite and work order management systems for tracking work orders, managing scheduled meetings and work, managing email, and other files and documentation.

• Able to maintain a clean and organized working environment that is conducive to a team environment.

• Strong English written and verbal communication and interpersonal skills are required.

• Willingness to work some overtime and occasional weekend hours.

Education and Experience:

• 1 years of experience working in a fast-paced Facilities Service-related coordinating position.

• Preference for candidates with experience in residential multi-family facilities services or operations.

How to Apply:

To apply, submit the following materials.

• Cover letter

• Resume

Application review will be on a rolling basis as applications are submitted; early applications are encouraged.

About Drew University:

Drew University, a Phi Beta Kappa liberal arts university, includes the College of Liberal Arts, Drew Theological School, and the Caspersen School of Graduate Studies. Drew is located on a beautiful, wooded campus in Madison, New Jersey, a thriving small town close to New York City.

Drew’s one-of-a-kind, leading-edge path to an undergraduate degree, Launch, ensures that every student graduates with a purpose, sought-after transferable skills, a network of mentors, and an experience-based résumé—guaranteed. Drew’s unique, immersive learning experiences include professionally mentored scientific research in RISE and DSSI, volunteer and community-based opportunities through the Center for Civic Engagement, making industry connections in seven semesters in New York City, and exploring the world through eye-opening international study abroad trips.

Drew University’s two graduate schools, Drew Theological School and the Caspersen School of Graduate Studies, confer 10 master’s and four doctoral degrees. Numerous certificate programs are also available. All programs are based on Drew’s renowned commitment to faculty-student mentorship, opportunities for out-of-the-classroom experiential learning, and facilitating a robust intellectual and global community, with many programs offered in hybrid or fully online modalities.