What are the responsibilities and job description for the Customer Care/Warranty Representative position at Drees Homes?
Overview
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications
Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Customer Care Representative as we grow in our Houston, TX Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!
Key Responsibilities:
- Complete assigned warranty service requests within the guidelines of company policy
- Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
- Evaluate all customer complaints and report solutions
- Conduct 60-day and yearly Customer Orientations
- Keep the customer care system up-to-date and accurate
- Recommend changes that will improve processes
- Monitor and respond to email and voice mail messages daily
- Comply with the "Warranty On Call" procedure
Knowledge and Skills:
- Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
- Excellent verbal and written communication skills with internal and external customers
- General knowledge of residential construction and the homebuilding process
- Basic computer skills, experience using an iPad preferred
- Must be organized, detail-minded, and adaptable
- Self-driven and able to work independently
- Ability to follow through to a satisfactory conclusion
- Customer oriented, outgoing, dependable & ethical
- Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
- Problem solving abilities with excellent follow-up skills
- Previous customer care experience preferred
Requirements:
- High School diploma is required; Construction or other related college degree a plus
- Must have reliable transportation
Premier Benefits to Support YOU:
We offer a comprehensive benefits package, including:
- Medical, dental and vision
- Life, AD&D, and critical illness insurance
- Wellness rewards
- 401(k) savings plan
- Profit Sharing
- Paid time off increasing with tenure
- Tuition reimbursement
- Long and short disability and Parental leave
- Employee discount program on the purchase of a Drees Home
- Employee Assistance Program and much more!
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary
Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work!
