What are the responsibilities and job description for the Customer Care Coordinator position at Drees Homes?
Overview:
We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.
Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.
Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.
Responsibilities/Qualifications:
To learn more about Drees Homes visit our website www.dreeshomes.com
Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.
We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.
Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.
Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.
Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.
Key Responsibilities:
- Provide excellent internal and external customer service
- Answer reception and customer service calls and determine the appropriate action
- Provide administrative/clerical support for the Customer Care team
- Prepare and maintain customer records, job files and database tracking logs
- Follow-up with customers, subcontractors and vendors as necessary
- Prepare and distribute weekly and monthly reports
- Assist the operations team with accounts payable
- Various other administrative/clerical duties
Knowledge and Skills:
- Exceptional customer service skills
- Proven ability to address tense customer interactions appropriately
- Upbeat and positive/can do attitude
- Strong verbal and written communication skills with great listening skills
- Ability to follow through to a satisfactory conclusion
- Strong computer skills including Word, Excel, and data entry
- Must be organized, detail-minded and adaptable
Requirements:
- 1-3 years previous office/administrative experience
- High school degree required; Associates or Bachelor’s a plus
- Office work experience required
- Previous experience in the homebuilding industry a plus
Premier Benefits to Support YOU:
- We offer a comprehensive benefits package, including:
- Medical, dental and vision
- Life, AD&D, and critical illness insurance
- Wellness rewards
- 401(k) savings plan
- Profit Sharing
- Paid time off increasing with tenure
- Tuition reimbursement
- Long and short disability and Parental leave
- Employee discount program on the purchase of a Drees Home
- Employee Assistance Program and much more!
This position is not in a call center environment.
Summary:
Equal Opportunity Employer / Drug Free Workplace
To learn more about Drees Homes visit our website www.dreeshomes.com
Salary : $39,679 - $53,588