What are the responsibilities and job description for the Front Office Manager position at Dreamscape Hospitality?
At Dreamscape Hospitality, we prioritize trust, transparency, and a people-first culture that fosters service, collaboration, empowerment, and entrepreneurship. We are dedicated to delivering quality results while being accountable to our stakeholders. With a focus on operational excellence, we strive to enhance asset value, uphold the integrity of our brand partnerships, and provide exceptional care to our associates, guests, and communities. Our company serves as a platform for growth and development for all involved.
This is a full-time, on-site role for a Front Office Manager based in Dallas, TX. The Front Office Manager will oversee the daily operations of the front office area, ensuring a seamless guest experience. Responsibilities include supervising staff, addressing guest inquiries and requests, managing reservations, and maintaining high standards of customer service. The role also involves handling administrative tasks, coordinating with other departments to ensure operational efficiency, and maintaining compliance with company policies and procedures.
- Experience in Office Administration and Front Office operations
- Proven track record of delivering excellent Customer Service and ensuring Customer Satisfaction
- Strong Communication skills, both verbal and written
- Ability to manage and lead a team effectively, fostering a collaborative working environment
- Proficiency in using office management software and tools
- Previous experience in the hospitality industry is an added advantage
- Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
- Excellent organizational and problem-solving skills
