What are the responsibilities and job description for the Part-Time Access Services Associate position at Drake University?
Position Number: 997766
Unit/Department: Cowles Library
Salary: Commensurate with qualifications and experience
Department Summary:
Cowles Library is the largest private academic library in Iowa. Our purpose is to support the educational goals of Drake University by providing services, collections, technology, and learning opportunities that make it possible for faculty and students to successfully access and use information.
https://library.drake.edu/
Job Summary:
Under the general direction of the Access Services Manager, the Part-Time Access Services Associate is responsible for supervising student employees, providing excellent service to library patrons, and performing routine Access Services and circulation duties. This position will provide general reference help, Chat coverage, and will act as backup for ILL, Reserves, and material processing. Weekend and evening hours are required.
This is a 10-month, part-time position, not eligible for benefits. The regular schedule for this position is Fridays from 2:00–7:15 p.m., Saturdays from 10:45 a.m.–7:15 p.m., and Sundays from 10:45 a.m.–5:00 p.m. (approximately 20 hours per week). Hours may fluctuate during academic breaks and J-Term based on library hours and staffing needs.
Minimum Qualifications:
High school diploma or equivalent
Preferred Qualifications:
Experience in customer service or libraries.
Ability to perform basic functions on computers including troubleshooting basic issues and providing technical assistance.
Prior supervisory experience preferred.
Self-motivated with strong organizational skills and the ability to multi-task.
Strong communication and collaborative skills.
Job Duties:
- 75% - Supervise library student employees and ensure the library is adequately staffed. Assist with student training and scheduling. Coordinate and supervise student activities and duties. Enforce library security and safety policies. Carry out and assist with opening and closing procedures. Act as the supervisor onsite during assigned weekend and evening hours. Act as backup for processing time cards for student employees. - (Essential)
- 20% - Perform circulation and Access Services duties as necessary, which includes ILL, Chat, Reserves and material processing. Monitor and facilitate circulation duties and workflows. Maintain a regular schedule staffing the information desk. Assist library patrons with holds, computers, copiers/printers, using the catalog and general reference. Investigate and respond to patron issues in a timely and professional manner. - (Essential)
- 5% - Perform other duties as assigned - (Essential)
Special Instructions to Applicants:
For consideration, you must apply online. Please include a resume.
Review of Applications Begins:
A review of applications will begin immediately. This position will remain open until filled.
For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.
ABOUT DRAKE
Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.
All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.
STRONG COMMITMENT TO A DIVERSE AND INCLUSIVE COMMUNITY
At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. As reflected in our Core Values, we embrace a diverse and inclusive community.
EQUAL OPPORTUNITY
Drake University is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (p: 515.271.3133; e: jobs@drake.edu) and let us know how we can assist you.