What are the responsibilities and job description for the Broadband Supervisor position at Dragonfly Internet?
About the Company:
At Dragonfly Internet, we’re all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we’re here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings?
We are seeking a dedicated and knowledgeable Broadband Supervisor to manage our new Loxley, AL hub. The ideal candidate is responsible for leading, coaching, and developing a team of Technicians to achieve performance, quality, and customer service goals aligned with Dragonfly standards. This role requires a mix of strong leadership skills, technical prowess, customer service skills, and hands-on experience. You will oversee a team of Broadband Technicians performing installation, rearrangements, removal, and repair of fiber, copper, COAX, and station inside wiring for our customers broadband services. As the Broadband Supervisor you will be managing customer-premise installation, repair, and network equipment testing; addressing customer escalations; and partnering with cross‑functional teams to ensure timely issue resolution.
Qualifications:
- 3-5 years minimum experience as a Broadband Technician
- 2 years’ experience managing a team
- Associate’s degree in a related field or equivalent work experience
- Previous experience in a fiber and wireless telecommunications field is preferred will look at candidates with other relevant experience.
- Strong understanding of wireless and fiber technologies, routers, and networking a plus
- Ability to work independently and make informed decisions on-site.
- Good interpersonal and communication skills.
Preferred Skills:
- Experience in a fiber and wireless telecommunications field with a strong understanding of wireless and fiber technologies, routers, and networking
- Strong interpersonal and written communication abilities
- High adaptability, initiative, and analytical thinking
- Experience scaling and building teams
Pay range and compensation package:
- Competitive Salary
- Health, Dental, and Vision Insurance
- Paid Time Off & Holidays
- Continuous Learning Opportunities
- Free Tuition at a local leading university
- Employee Discounts on Internet Services
- Free swag
Equal Opportunity Statement:
SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Seniority Level:
- Associate to Manager level
Industry:
- Telecommunications
Employment Type:
- Full-time field-based role
Benefits:
- Competitive Salary - based on experience
- Health, Dental, and Vision Insurance
- Paid Time Off & Holidays
- Continuous Learning Opportunities
- Free Tuition at a local leading university
- Employee Discounts on Internet Services
- Free swag
If you are interested in emerging technology, enjoy working in the field, and are committed to ensuring customers have a seamless internet experience? If so we'd love to hear from you! Submit your resume and a brief summary detailing your experience.
SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.