What are the responsibilities and job description for the Service Writer I position at Dragline Service Specialties?
ESSENTIAL FUNCTIONS
· Serve as initial contact person, receive and screen calls and visitors.
· Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others, take messages as appropriate.
· Enter all timecards for technicians.
· Reconciles all payroll entries before payroll is run biweekly.
ADDITIONAL FUNCTIONS
· Perform miscellaneous typing for the service department.
· Assist with filing from other areas of the shop office.
· Create work order jackets for all cost centers.
· Scan completed work orders.
· Make hotel/flight reservations as needed.
· Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
· High school graduate or equivalent.
· Proficient data entry capabilities.
- Ability to speak, read, write, and understand English
· Ability to work in a team environment.
- Proficient in use of a desktop computer, including Microsoft Office products
· Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.
· Ability to work with customers in a professional manner and develop/maintain relationships
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
· Office environment; moderate noise level
· Material and equipment directly used: Computer terminals, personal computer, calculator, telephone, fax machine, copy machine, and printers.
· Ability to walk up and down stairs.
· Frequent sitting/standing for long periods using a computer
· Frequent use of hands for simple grasping, pushing, pulling, and writing and typing
· Overtime and varying schedules may be required
· Professional dress code is required.