What are the responsibilities and job description for the Client Service Representative position at Draftomat?
About Us
Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor maintenance solutions for residential and commercial clients. Our focus is on exceptional customer care, reliable service, and maintaining clean, visually appealing outdoor environments.
Job Summary
We are seeking a professional and customer-focused Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination. This role is ideal for someone with strong communication skills who enjoys helping clients and supporting business operations.
Key Responsibilities
Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor maintenance solutions for residential and commercial clients. Our focus is on exceptional customer care, reliable service, and maintaining clean, visually appealing outdoor environments.
Job Summary
We are seeking a professional and customer-focused Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination. This role is ideal for someone with strong communication skills who enjoys helping clients and supporting business operations.
Key Responsibilities
- Respond to client inquiries via phone, email, and in-person communication
- Schedule landscaping, maintenance, and service appointments
- Maintain accurate client records and service requests
- Coordinate with field teams to ensure timely service completion
- Resolve customer concerns and provide service updates
- Assist with billing support and account management
- Support office administrative tasks as needed
- Previous customer service, client relations, or office support experience preferred
- Strong communication and organizational skills
- Basic computer proficiency and scheduling software experience
- Detail-oriented and dependable
- Professional and customer-first attitude
- Pay: $19 - $29 per hour
- Full-time stable employment
- Paid training
- Career advancement opportunities
- Supportive office environment
- Monday to Friday
- Occasional weekends during peak seasons
Salary : $19 - $29