What are the responsibilities and job description for the Technical Service Rep III position at Draeger, Inc.?
Technical Service Rep III
Drager Benefits
Who we are
Interested?
Draeger is an equal opportunity employer, and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, sexual orientation, gender identity, ancestry, national origin, age, disability, veteran status, marital status, or any other characteristic protected by law.
- Business Unit:Draeger, Inc., Job-ID:1022
- Location: Phoenix
- Function:Service
- Work Location:Field Service
- Employment Type:Permanent
The Job Responsibilities
Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more. If you want to be part of an exciting team with strong leadership support, come join our team!
This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live within 30 miles of Phoenix, AZ.
The company provides a vehicle for this role with personal use allowed.
We are seeking a biomedical/field technician who provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support.
The Technical Service Representaive III will:
- Schedule and perform routine periodic manufacturer's certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
- Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
- Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication.
- Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
- Promote customer satisfaction through proactive, professional communication with the Customer.
- Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
- Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
- Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
- Provide information and feedback to Technical Support and Factory for problem identification and resolution.
- Performs other duties as needed and assigned.
Your Qualifications
Education:
- Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience.
Qualifications
- Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training
- Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction.
- Previous computer networking experience preferred.
- Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
- Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.
- Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.
- Demonstrates aptitude for learning new technologies.
- Must have a valid drivers' license and acceptable driving record.
- Must be able to travel within territory and willing to travel outside of territory when needed.
- Possesses & maintains expert level support for all modalities for which training has been provided.
- Demonstrates initiative and is results oriented.
At Draeger, Technology for Life means investing in the wellbeing of our people-both at work and at home. We offer a competitive benefits package designed to support your health, growth, and future, including:
- Comprehensive medical, dental, and vision coverage
- Paid vacation starting at 18 days per calendar year
- RRSP matching to help you plan for the future
- Tuition reimbursement for continued learning
- Wellness and employee support programs
- Life and other insurance options
- Corporate gym membership discounts
We're committed to creating a workplace where you can thrive. Connect with your Draeger recruiter to learn more.
Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.
Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger's exceptional portfolio of Medical and Safety products and solutions.
Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.
Please, apply directly through our career portal.
We look forward to receiving your application.
Draeger is an equal opportunity employer, and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, sexual orientation, gender identity, ancestry, national origin, age, disability, veteran status, marital status, or any other characteristic protected by law.
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