Optical Office Manager- Elkhart

Office Manager – Lead with Purpose. Expect Excellence. Delivery Results.

Are you the kind of leader who refuses to settle for average? Do you take pride in building high-performing teams, driving results, and creating a workplace where accountability and service go hand-in-hand? If that sounds like you, you may be exactly who we’re looking for!

At Dr. Tavel, we’ve been a trusted name in eye care for over 80 years. With over 25 locations across Indiana, we combine clinical excellence with modern retail, helping Hoosiers see better, look better, and feel better every single day.

We’re not just hiring a manager. We’re hiring someone who’s ready to lead their office like it’s their own—someone who understands that strong leadership is the foundation of an exceptional patient experience.

Daily Responsibilities

• Overseeing all aspects of daily operations—including hiring, training, scheduling, coaching, and performance reviews.
• Driving results through excellence service, team accountability, and having a deep understanding of office metrics and performance dashboards.
• Collaborating with doctors to ensure patients receive the best care and the right products.
• Managing inventory, resolving issues quickly, and ensuring your office meets our brand standards every single day.
• Contributing to a positive, professional office culture that brings out the best in your team.
  
  

What We’re Looking For (Minimum Requirements)

• Proven leadership experience in a fast-paced retail or healthcare environment.
• Optical experience – knowledge of how to troubleshoot glasses and guide customers through lens options confidently.
• Natural communicator who connects easily with people, sets clear expectations, and follows through.
• Someone who thrives on structure, detail, and continuous improvement.
• High standards, high integrity, and a high bar for team performance.
• Availability to work during office hours (including some Saturdays)
  
  

This Role Is NOT For You If

• You prefer to “wait and see” instead of taking initiative.
• You avoid tough conversations or dislike holding others accountable.
• You want a job that allows you to do the bare minimum where there are no high expectations.
• You are uncomfortable learning and evolving in a fast-paced environment.
• You do not like constructive feedback.
  
  

You Will LOVE This Role If

• You take pride in leading a team that performs with excellence and purpose.
• You truly believe in coaching and developing people.
• You are passionate about delivering an exceptional patient experience.
• You want to grow in your career with a company that rewards results and initiative.
  
  

Perks & Benefits

• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, and Rx Insurance
• 100% Paid Parental Leave
• Free Eye Exams & Glasses (including immediate and extended family discounts)
• Company-Paid Life Insurance
  
  

Ready to Lead?

This isn’t just another management job. It’s an opportunity to take ownership, build something great, and make a lasting impact on your team and your patients.

If you’re ready to lead and develop a team, provide and drive exceptional patient experience, and feel like this job description fits you, click apply today!