Front Desk Dental Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Front Desk Dental Receptionist to join our vibrant dental practice. In this vital role, you will be the first point of contact for patients and visitors, ensuring a warm, professional, and efficient experience from the moment they walk through our doors. Your expertise in medical administrative support, patient service, and dental office management will help streamline daily operations, facilitate smooth patient flow, and uphold the highest standards of confidentiality and compliance. This position offers an exciting opportunity to contribute to a caring team dedicated to delivering exceptional dental care.

Responsibilities

• Greet patients warmly upon arrival, verify appointment details, and assist with patient check-in and check-out procedures using
• Manage multi-line phone systems with excellent phone etiquette, scheduling appointments, answering inquiries, and directing calls appropriately
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes utilizing XL Dent.
• Collect payments and perform medical billing and coding tasks including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to ensure accurate documentation and reimbursement
• Maintain organized medical records and ensure compliance with HIPAA regulations through proper documentation review and health information management
• Assist with appointment scheduling, patient intake, and follow-up communications to enhance patient experience
• Support clinic operations by filing documents, managing office supplies, and maintaining a clean and welcoming front desk environment

Qualifications

• Proven experience as a Medical Receptionist or Dental Receptionist in a clinical setting, with strong knowledge of dental terminology and medical administrative procedures
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills such as 10-key typing for data entry
• Exceptional customer service skills with the ability to communicate effectively via phone and in person; bilingual abilities are a plus
• Ability to handle sensitive information discreetly while maintaining compliance with HIPAA standards
• Previous clinic or dental office experience is highly desirable; familiarity with multi-line phone systems and medical office management is advantageous
• Strong organizational skills with attention to detail in documentation review and filing processes

Join our team where your enthusiasm for providing outstanding patient service meets your expertise in dental office support! We are committed to fostering a positive work environment that values your contributions while supporting your professional growth.

Work Location: In person