What are the responsibilities and job description for the Treatment Coordinator position at Dr Lindsay Orthodontics?
We are a growing orthodontic practice seeking an experienced Treatment Coordinator to join our team.
This role is primarily focused on treatment coordination, patient experience, and case acceptance, while also supporting front desk responsibilities to ensure smooth day-to-day operations.
Responsibilities:
- Greet and welcome patients and families in a friendly and professional manner
- Check-in and check-out patients, ensuring accurate and efficient processing
- Answer phone calls, texts, and emails promptly with excellent customer service
- Schedule and confirm appointments with a focus on efficiency and production
- Verify insurance benefits and review coverage with patients
- Present treatment plans, financial options, and payment plans to new patients
- Guide patients toward starting treatment and promote same-day starts
- Follow up with pending patients to increase case acceptance
- Process payments and maintain accurate financial records
- Maintain a clean and organized front desk and reception area
- Assist with administrative tasks such as data entry and reporting
This position focuses on treatment coordination while also supporting front desk responsibilities as needed.
Experience:
- MUST be bilingual (fluent in both English & Spanish)
- MUST have previous orthodontic or dental office experience (2 years preferred)
- Experience presenting treatment plans and discussing finances preferred
- Strong communication and interpersonal skills
- Organized with ability to multitask in a fast-paced environment
- Detail-oriented with strong follow-through
- Comfortable handling both patient interaction and administrative tasks
About Us:
We are a modern orthodontic practice located in Weston, FL, focused on delivering high-quality care in a professional and welcoming environment.
Our goal is to provide an excellent patient experience while continuing to grow and expand our services.
Job Type:
Full-time
Pay:
$24.00 – $26.00 per hour performance-based bonuses
Expected Hours:
32-40 hours per week
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $24 - $26