What are the responsibilities and job description for the Patient Engagement Manager position at Dr Jane Walker DDS?
Patient‑Centered Practice
Dr. Jane Walker, DDS is seeking an experienced and motivated person to be responsible for the daily operations of our well-established single dentist practice in Milford, OH. This role is ideal for a proactive, organized, and people‑focused individual who thrives in a fast-paced environment and is passionate about creating an exceptional patient experience.
This role performs the administrative functions of our dental practice including greeting patients, scheduling, billing, collections and insurance administration. You will work closely with Dr. Walker and our clinical team to support a smooth, high‑quality dental experience for every patient.
About Our Practice
Dr. Walker’s philosophy centers on treating each patient as a unique individual. We take time to understand their needs, concerns, and goals, providing personalized care that supports both oral health and over all well‑being. Our team values compassion, communication, and professionalism—and we’re looking for an individual who embodies those same qualities.
Key Responsibilities
- Ensure a warm, professional, and efficient patient experience from check‑in to check‑out.
- Oversee scheduling, patient flow, and appointment coordination.
- Front desk operations including phones, communication, and customer service.
- Address patient concerns and feedback with empathy and professionalism.
- Manage billing, insurance verification, claims submission, collections, and accounts receivable.
- Present treatment plans and discuss financial arrangements with patients.
- Ensure accurate coding, documentation, and compliance with payer policies.
- Utilize practice management software (Dentrix or Dentrix Ascend preferred).
Preferred Qualifications
- 3 years of dental office experience.
- Strong knowledge of dental billing, insurance processes, and front-office operations.
What We Offer
- Competitive salary with bonus potential
- Paid time off and paid holidays.
- 401(k) with company match.
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $25 - $35