IT Field Technician (Level 2)

About us

DPC Technology is an IT Managed Services Company that has been in business for over 26 years. We serve Florida and Georgia small businesses by helping them manage their IT.

General Summary:

DPC is looking for technicians that are interested in working in a fast-paced environment and consider their work A . This person should be a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be capable of handling all issues at a computer level. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

• Level 2 Support
• Documentation of Client Networks
• Small Projects
• Assist Sr. Technicians on Larger projects
• T&M service requests
• Backup Maintenance
• Configuration of standard POP, SMTP & Exchange clients including Outlook
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
• Network Server – Experience preferred with Windows Server
• Configure file, print and remote access services
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, and configure backup
• Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Capable of installing/configuring AND troubleshooting routers/SonicWALL’s
• Capable of troubleshooting network issues (e.g. finding computer not on network, identifying/reconfiguring DHCP scheme conflicts)
• Capable of installing/upgrading all Practice management and Imaging Software
• Capable of installing/configuring/troubleshooting a phone system
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services
• Understanding of relationship between switches, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
• Working Knowledge of Wireless Technologies

Credentials and Experience:

• Technician with two to four years’ experience
• Minimum 2 years’ experience – VLAN, Routing, Firewalling Support
• Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Consistently bills 3-X W2
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives good client feedback
• SonicWALL Certification
• A Certification and should be working on a Network or Security certification
• 2 year College Degree or equivalent (4 year degree preferred)

DPC Technology provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ friendly workplace
• Age-inclusive
• Paid time off

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
During this unprecedented time, we wanted to inform our clients that DPC Technology remains open as we are classified as an essential service by the State of Florida, and we are taking precautions to keep our staff and our clients safe during this time.

Experience:

• Troubleshooting: 2 years (Required)
• Windows: 2 years (Required)

License/Certification:

• CompTIA A (Preferred)
• CompTIA Network (Preferred)
• Driver's License (Required)

Work Location: Hybrid remote in Richmond Hill, GA 31324

Salary : $40,000 - $55,000