Production Support Engineer (Application/Platform)

DPP is seeking a Production Support Engineer (Application/Platform) with our client in the healthcare insurance industry.
 
Work location: Partial onsite (Tuesday, Wednesday, Thursday) and as needed
Duration 12 months
Term: W2 position
Work authorization: Candidates must be eligible to earn a low-level (Public Trust) US security clearance.
 
Position description:

• A typical day for a member of the Distributed Application Support Hub (DASH) team consists of monitoring and responding to Alerts and Incidents in ServiceNow and coordinating resolution efforts across application, infrastructure, and vendor teams.
• The team routinely works with monitoring systems and reviews logs to validate root cause, confirm recovery, and document findings.
• The role involves supporting live production systems, participating in Incident bridges, updating Incidents with clear technical detail, and helping identify recurring patterns that should be driven toward long‐term fixes or alert‐noise reduction.
• Hours: 8:00 AM – 4:30 PM - Overtime may be required depending on workload. On-call will be required. 

About the team:

• The DASH (Distributed Application Support Hub) team consists of approximately 16 members responsible for 24/7 monitoring and Incident response across dozens of distributed, customer‐facing applications.
• The team supports multiple application families (web, desktop, workflow, document management, and telephony) and works closely with application development, infrastructure, and vendor partners.
• The role provides broad technical exposure, strong peer collaboration, a focus on continuous improvement and alert‐noise reduction, and clear operational ownership of critical systems that directly support the business. 

Required technologies:

• Windows Server
• zLinux/Linux
• OpenShift 

Additional skills:

• Excellent verbal and written communication skills
• Patience when dealing with frustrated users
• Professionalism under pressure
• Critical thinking
• Ability to break down complex issues
• Ability to handle shifting priorities
• Meeting SLAs (service level agreements)
• Sharing knowledge and helping coworkers
• Coordinating during outages or major incidents
• Accurately documenting incidents
• Following through until resolution 

Minimum required work experience:

• 2 years of application development, systems testing or other job-related experience 

Required education/equivalencies:

• Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 6 years without a degree) 

Interested? Learn more:
Click the apply button to learn more about this position (#26-00466).

: This role requires the ability to obtain a low-level (Public Trust) US security clearance, which requires a thorough background search and ship. Residency requirements may apply.

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP. EOE/AA/V/D