What are the responsibilities and job description for the Technology Support Specialist III position at DP Professionals (DPP)?
DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.
Work Location: Onsite in Columbia, SC
Duration: 6 months
Terms: W2 Contract
Responsibilities:
- Learn and provide Customer Technical Support for our DEX application.
- Serve as the initial point of contact for customer inquiries.
- Ensure Application Users have a positive experience.
- Proactively assist stakeholders in getting the desired outcome from the application.
- Troubleshoot issues and provide clear guidance and document solutions.
- Escalate complex problems.
- Identify recurring issues and work with clinical and product team to improve product functionality and user experience.
- Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
- Strong customer service skills.
- Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands technical problems and solutions in relation to the business environment.
- Understands the industry’s business systems and processes.
- Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
- Bachelor's degree in Computer Science, Information Technology or other job-related degree;
- OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
- OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.
- 2 years of technical help desk experience or other job-related experience.
- MS Office.
- Knowledge of Healthcare & Diagnostic Testing.
- Software Development & Support.
- Application development and user acceptance application testing.
- Customer inquiries.
- Experience in Healthcare.
- Molecular diagnostics testing.
- Billing and coding knowledge.
- A certification.
- Strong customer service skills to comprehend & prioritize end user emails and respond based on company knowledgebase.
- Ability to search and research company knowledgebase of FAQs, Articles, the Application itself and other team members to ultimately provide answers to end users in a timely fashion.
- Good Manual testing skills (Web Applications).
- Strong writing and verbal skills allowing ability to communicate effectively with users.
- Desire and aptitude to learn new information which may encompass a variety of topics such as:
- Application development and user acceptance application testing.
- Customer inquiries.
- Molecular diagnostics.
- Billing and coding.
Interested? Learn more:
Click the apply button to learn more about this position (#26-01346).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D