Enterprise Project Manager

Job # : 26-01056

Job Title : Project Manager

Job Location : Columbia, SC 29210

Travel Required : No

Overtime Required : No

Position Type : Contract

Job Description :

DPP is seeking a Project Manager for an opportunity with our client in Columbia, SC.

Work location: Onsite in Columbia with possibility of hybrid schedule

Duration: 12 months with possibility of extension

Terms: W2 Contract

Candidate location: Must be a SC resident or willing to relocate to SC prior to starting the role

Position Summary:

• The Project Manager will be the lead for MMIS Medicaid Systems Operational Management.
• This position will lead teams that support business-critical operations for MCO enrollment, claims and encounter processing and payment and other support functions
• Our work is very fast paced, and this position will frequently be required to work outside of normal business hours to support releases and unplanned incidents.
• As most of our team works hybrid, this position will be required to work onsite for no less than 3 days per week.

Responsibilities:

• Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc.
• Conduct vendor management including monitoring service level agreements.
• Design and develop desk aides and process flows for new and existing service lines.
• Train team members to use desk aides, process flows, and ticketing system to perform operational support.
• Maintain an effective organizational team and motivate diverse staff to accomplish mission critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring and user acceptance testing.
• Oversee incident and issue management. Ensure documentation, tracking, escalation and resolution for all ticket types. Ensure timely resolution of production issues.
• Identify and mitigate operational issues and ensure decisions and actions are well-documented.
• Handle internal and external escalations and requests and ensure they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensure work is assigned appropriately and escalations are resolved in a timely and effective manner.
• Ensure compliance with security (CMS, SSA, etc.) and monitor all findings and recommendations to completion.
• Promote workforce engagement and a safe, professional, and productive work environment for all team members
• Implement, monitor and follow Standard Operating Procedures and alert team when practice differs from SOP.
• Oversee release management activities stakeholder communication, pre- implementation planning, readiness checks, and post-implementation monitoring.
• Provide support to change management by performing and coordinating backlog grooming and maintenance and ensuring compliance with appropriate approval gates.

Required Qualifications:

• Bachelor’s degree in technical, business, or healthcare field. 5 years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.
• 3 years of prior experience managing system operations and or administrative program functions in healthcare environment.
• 5 years of experience in project/program management – managing system implementations or enhancements.
• Ability to provide incident management on call and after hours.
• Excellent communication skills with staff ranging from frontline to executive management.
• Ability to manage work and provide guidance.
• Experience assigning/overseeing team workload.
• Knowledge of system development lifecycle.
• Strong documentation and process management ability.
• Excellent communication skills with staff ranging from frontline to executive management

Preferred Qualifications:

• Prior experience managing operations of Medicaid Enterprise systems.
• Ability to make presentations and prepare reports.
• Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts.
• Experience with ticketing software.
• Experience with writing standard operating procedures for new system implementations.
• AWS Cloud Certifications.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.