Administrative Assistant

Overview

JOB SUMMARY: Under the supervision of the President of Doyon Tourism, the Administrative Assistant is responsible for handling guest reservations, assisting with administrative tasks, and supporting the daily operations of Kantishna Roadhouse. This role requires strong organizational skills, attention to detail, and excellent customer service to ensure smooth communication with guests and staff.

LOCATION: This position is an office setting in Fairbanks, Alaska.

ESSENTIAL FUNCTIONS:

Reservations & Guest Services

• Handle all aspects of guest reservations, including processing bookings, cancellations, and modifications
• Respond to guest inquiries via phone and email, providing detailed information about the lodge, travel logistics, policies, and more
• Maintain accurate reservation records and generate reports as needed
• Coordinate guest arrival and departure logistics, including flights and transportation
• Assist with special requests and ensure guests receive a high level of service before their arrival

Administrative Support

• Provide general administrative support to the KRH Operations Manager and other departments
• Assist with invoice processing and other accounting tasks as assigned
• Prepare and distribute schedules, correspondence, and internal communications

Logistics Coordination

• Work with vendors, transportation providers, and lodge staff to coordinate travel arrangements for guests and employees
• Monitor inventory and supply shipments to ensure smooth operations at the lodge

General Support

• Ensure smooth office operations and assist with special projects as needed
• Work collaboratively with other team members to provide exceptional service and support
• Other duties as assigned

SUPERVISION: This position has no supervisory duties.

QUALIFICATIONS:

• Minimum age 18 years old
• Previous customer service experience preferred

WORKING ENVIRONMENT: This position is in an office setting in Fairbanks, Alaska.

PHYSICAL DEMANDS: An individual will need stamina and the ability to bend, twist, reach, and lift 50 pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].

REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safetyof themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.